Technical Account Manager

🕒 Janeiro 25

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DuBois Chemicals, Inc.

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1001 - 5000 funcionários

Fundada em 1920

Manufacturing • Chemicals • Water Treatment

DuBois Chemicals, Inc. é um fornecedor líder de produtos químicos especiais, oferecendo uma gama abrangente de produtos e serviços para várias indústrias. A empresa fornece soluções personalizadas para manufatura, processamento de alimentos e bebidas, papel e celulose, tratamento de água, cuidado automotivo e lavagem de frotas. Com mais de 100 anos de experiência, a DuBois combina química avançada, soluções de equipamentos e serviços técnicos para melhorar a qualidade dos produtos e reduzir custos para seus clientes. Suas soluções focadas na indústria incluem fluidos de usinagem, limpadores industriais, lubrificantes e preventivos de ferrugem, entre muitos outros. A DuBois tem compromisso com segurança, inovação e sustentabilidade, oferecendo produtos e serviços projetados para otimizar o desempenho e a eficiência das empresas em todo o mundo.

Descrição

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts. • Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization. • Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer. • Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment. • Educate customers on new features and best practices to drive optimal product adoption and usage. • Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM). • Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer. • Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer. • Provide regular feedback from the customer to the Portfolio Management and Research & Development teams. • Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

🎯 Requisitos

• 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required. • Excellent customer service skills to build and maintain positive customer relationships. • Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. • Document and communicate service findings for every customer visit within CRM. • Goal oriented and initiative-taking approach to seeking new business. • Critical thinking and problem-solving skills with attention to detail. • Proficient in performing technical/mechanical on-site testing. • Excellent communication (oral, written) and presentation skills. • Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools • Ability to work independently with minimal supervision. • Ability to travel up to 25% including overnight travel.

🏖️ Benefícios

• health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans