Senior Customer Success Manager

🕒 Julho 15

🏈 Alabama, California, +24 estados a mais – Remoto

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $125.700 - $179.600 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Duck Creek Technologies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🛡️ Seguros

☁️ SaaS

🏢 Corporativo

💰 $230.000.000 Private Equity Round em 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies é um provedor líder de soluções de software abrangentes para a indústria de seguros, com foco específico em seguros de bens e responsabilidades (P&C). Sua plataforma oferece um conjunto de soluções de sistema central, incluindo apólice, cobrança, sinistros e análises. Com forte ênfase em configurabilidade de baixo código, a Duck Creek permite que as seguradoras implementem rapidamente mudanças e lancem novos produtos para atender às necessidades do mercado. A empresa também enfatiza parcerias com inovadores líderes em tecnologia para oferecer experiências aprimoradas aos clientes e otimizar as operações para seguradoras ao redor do mundo.

Descrição

• The Senior Customer Success Manager is the CEO of your book of business. • Responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. • Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams. • Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts. • Develop and foster a trusted relationship with the Customer and SI partners. • Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling. • Facilitate weekly, monthly, and quarterly customer governance meetings.

🎯 Requisitos

• Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree • Minimum 6+ years functional and technical knowledge of SaaS platforms. • Proven ability to maintain and foster strong relationship with customers • Proven experience driving new and expansion sales, driving software adoption, and leveraging customer success best practices • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation, and planning • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity • Able to collaborate across the organization and with external stakeholders • PREFERRED: Duck Creek Suite and Platform knowledge and experience (preferred) • P&C Insurance knowledge and experience (preferred) • ChurnZero knowledge and experience (preferred) • Knowledge of Microsoft Azure, SQL Server preferred. • Minimum 1 year in leadership experience (preferred).

🏖️ Benefícios

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP)