Customer Success Manager

🕒 Julho 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Blockstream

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

₿ Cripto

🔧 Hardware

🏢 Corporativo

Crypto • Hardware • Enterprise

A Blockstream é líder global em tecnologia Bitcoin e blockchain, construindo infraestrutura e produtos que apoiam a auto-custódia, a custódia empresarial e a emissão de ativos no Bitcoin. As suas ofertas incluem o Blockstream App (carteiras Bitcoin e Liquid), Blockstream Jade (carteira de hardware de código aberto), Liquid Network (uma camada-2 do Bitcoin para emissão de ativos digitais), Core Lightning e Greenlight para pagamentos Lightning, APIs AMP, exploradores de blockchain, e soluções de custódia empresarial e tokenização. A Blockstream foca em ferramentas para desenvolvedores, protocolos de código aberto, e soluções de nível empresarial para habilitar transações seguras em Bitcoin e infraestrutura financeira.

Descrição

• Prepare presentations, support Business Development team, pre-configure demo stand to reflect customer use cases and run the demos • Coordinate the post-contract activation process, including the preparation and facilitation of technical key ceremonies • Guide clients through infrastructure requirements and prerequisites, ensuring all stakeholders are prepared for activation milestones • Manage client invitations, application setup, and initial workspace configuration • Deliver structured onboarding sessions to ensure clients understand the product’s capabilities, safe-vs-restricted actions, and how to reach their business objectives • Translate client-specific business cases (e.g., complex approval flows, role management, or transaction policies) into the product’s policy engine • Facilitate live configuration sessions, providing 'hand-holding' support while the client performs setup in their production environment • Act as the primary point of contact for long-term success, conducting regular check-ins to monitor usage, collect feedback, and identify potential risks or expansion opportunities • Collaborate with Product and Engineering teams to translate client feedback into actionable UX/UI improvements

🎯 Requisitos

• Proven track record in the financial services sector • 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade, technically complex software • Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines) • Exceptional ability to lead live screen-sharing sessions and cross-functional calls involving diverse stakeholders • Experience in business process analysis, and translating the results into policies, instructions and guidelines • Demonstrated ability to manage multi-week onboarding projects and milestone tracking • Ability to digest complex technical documentation and distill it into simple, actionable guidance for non-technical stakeholders

🏖️ Benefícios

• Stay Safe from Job Scams • All official Blockstream communication will come from an @blockstream.com email address • We will never ask you to share sensitive information or purchase equipment during the hiring process • Contact us at [email protected] for doubts