Customer Success Manager, Indirect Tax

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🕒 Julho 14

🏄 California, Texas – Remoto

🏄 California – Remote 🤠 Texas – Remote

💵 $93.100 - $172.900 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Thomson Reuters

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2008

💼 Consultoria

⚖️ Jurídico

🛡️ Seguros

Consulting • Legal • Insurance

A Thomson Reuters é uma empresa global de conteúdo e tecnologia que oferece a profissionais soluções confiáveis e precisas nos setores jurídico, fiscal e de contabilidade, comércio internacional e gestão de riscos. A companhia disponibiliza um portfólio que inclui ferramentas de pesquisa jurídica, software de preparação fiscal, soluções de compliance e regulatórias, além de serviços de mídia, como a Reuters, para notícias globais. Com investimentos significativos em IA generativa, a Thomson Reuters segue inovando para ajudar profissionais a otimizar seus fluxos de trabalho e aprimorar a tomada de decisão. Suas plataformas atendem a diversos segmentos — como escritórios de advocacia, corporações, profissionais da área tributária e organizações de mídia —, fornecendo ferramentas essenciais que combinam tecnologia poderosa com conteúdo especializado aprofundado.

Descrição

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes. • Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services. • Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments. • Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team. • Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration. • Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately. • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

🎯 Requisitos

• 8+ years of professional experience, with a minimum of 3 years’ experience in customer success • Indirect Tax experience • 4-year college degree required, master’s degree or equivalent preferred • Salesforce user experience a plus • Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus • Experience working in and around cloud software solutions and cloud delivery models • Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. • Ability to travel, 25%

🏖️ Benefícios

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Additional Benefits: These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.