Customer Success Manager

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🕒 Julho 14

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Sweed POS

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

O Sweed POS é uma plataforma abrangente projetada para otimizar as operações de varejo de cannabis. Oferece uma ampla gama de ferramentas integradas, incluindo sistemas de ponto de venda, programas de marketing e fidelidade, gestão de inventário e soluções de e-commerce específicas para a indústria de cannabis. Com funcionalidades como gestão avançada de clientes, pagamentos integrados e logística para múltiplas localidades, o Sweed POS capacita os varejistas de cannabis a aprimorar sua presença de marca e eficiência operacional. A plataforma é projetada para gerenciar as operações de varejo de forma integrada, sem a necessidade de sistemas de terceiros, proporcionando uma experiência holística e intuitiva para empresas de cannabis.

Descrição

• Monitor the health of every account in your book • Identify early warning signals and act before issues escalate • Own save playbook execution when accounts show signs of risk • Maintain portfolio health as a standing responsibility • Escalate accounts that need Director or executive involvement • Help clients get real, measurable value from the platform • Understand each client's contracted scope and where adoption gaps exist • Manage the full renewal cycle from early-stage signaling through contract execution • Identify expansion opportunities — additional locations, modules, and integrations • Build and maintain executive-level relationships at your largest accounts • Work closely with Implementation, Technical Support, Customer Marketing, and Product teams

🎯 Requisitos

• 3+ years in customer success, account management, or a client-facing SaaS role • Demonstrated track record of owning renewals and driving retention & successful product adoption. • Experience managing a portfolio against defined health or performance metrics • Strong CRM proficiency — you keep records current without being prompted • Clear communicator at every level: executive QBR, day-one onboarding, and everything in between • Comfortable pulling and interpreting your own account data • Experience in the cannabis industry, healthcare or a business using a SaaS based model structure • Background with POS systems, retail technology, or multi-location operators • Familiarity with a segmented or tiered CS model • Experience using Jira, Intercom, or similar support and feedback tooling

🏖️ Benefícios

• Fully remote position with a collaborative, distributed team • Competitive base salary plus a performance-based variable compensation plan tied to outcomes you control • Medical, dental, vision, and additional health insurance options • Paid parental leave • Generous PTO and paid company-observed holidays • Direct influence on the product — CS has a real feedback loop to our roadmap, and your customer signal shapes what gets built • A CS org actively investing in its own infrastructure — segmentation, health frameworks, enablement, and playbooks all being built now. You'll grow with it.