Client Success Director

🕒 Maio 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $123.100 - $206.800 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Dun & Bradstreet

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1841

💼 Consultoria

📣 Marketing

💸 Finanças

Consulting • Marketing • Finance

A Dun & Bradstreet é um fornecedor global de dados e análises para decisões empresariais. Eles oferecem informações abrangentes sobre empresas, proporcionando insights e inteligência para facilitar decisões de crédito comercial, marketing B2B e gestão da cadeia de suprimentos. Seus serviços são projetados para ajudar as empresas a tomarem decisões informadas, oferecendo um vasto banco de dados de dados comerciais de todo o mundo. A Dun & Bradstreet é amplamente reconhecida por seu Sistema de Numeração Universal de Dados (número DUNS), usado para identificar empresas globalmente.

Descrição

• Serves as the primary post-sale point of contact for clients • Work as a Trusted Advisor to provide strategic guidance and a path to value with clients. • Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes • Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal • Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs • Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions • This role is intended for a professional who has wide-ranging experience

🎯 Requisitos

• 15+ years of relevant experience • Bachelor's Required • Master's Preferred • Minimum of 15 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts • Has technical acumen to understand and connect the clients’ business goals with our product abilities • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment • Experience in working with complex, multi-divisional, multi-geographical customers • Experience working with cross-functional teams (Product, Sales, Support, Ops) • A bias for action • Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

🏖️ Benefícios

• Generous paid time off in your first year, increasing with tenure. • Up to 16 weeks 100% paid parental leave after one year of employment. • Paid sick time to care for yourself or family members. • Education assistance and extensive training resources. • Do Good Program: Paid volunteer days & donation matching. • Competitive 401k with company matching. • Health & wellness benefits, including discounted Wellhub membership rates. • Medical, dental & vision insurance for you, spouse/partner & dependents.