Customer Success Manager, CSM

🕒 Maio 14

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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ORBCOMM

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1993

📦 Logística

💼 Consultoria

🏭 Manufatura

Logistics • Consulting • Manufacturing

ORBCOMM é uma empresa de tecnologia especializada em soluções de Internet das Coisas (IoT), oferecendo serviços de telemática e conectividade para diversos setores. Com foco em transporte, marítimo e indústria pesada, a ORBCOMM possibilita visibilidade, monitoramento e gestão de ativos em tempo real por meio de comunicação via satélite e celular. Seu portfólio inclui soluções de gestão de frotas, rastreamento de contêineres e serviços especializados para agricultura e recursos naturais, com o objetivo de aumentar a eficiência operacional e a segurança de seus clientes.

Descrição

• own strategic customer value management for a portfolio of VIACHAIN accounts • ensure customers clearly understand, realize, and can articulate the value they receive from ORBCOMM’s solutions • help drive growth in revenue per asset by increasing adoption of applicable ORBCOMM products and services across priority customer segments • work closely with Sales, Product, Operations, Engineering, and Customer Support Operations to strengthen customer relationships • document ROI narratives, identify value levers, and support expansion opportunities that increase annualized recurring revenue per asset • focus on customer value realization, adoption, reference readiness, revenue expansion, and strategic account health • develop a deep understanding of each customer’s current ORBCOMM solution footprint • build account specific Customer Value Profiles that clearly document how customers use ORBCOMM solutions and the operational or financial value they receive • translate product usage and customer feedback into clear ROI narratives

🎯 Requisitos

• 7+ years of experience in customer success, account management, solution consulting, business operations, or strategic customer engagement. • Experience working with enterprise or strategic B2B customers. • Strong ability to understand customer workflows, business problems, and operational value drivers. • Commercial orientation with the ability to identify expansion opportunities. • Strong communication skills, including the ability to create executive ready summaries and customer facing value narratives. • Ability to work cross functionally with Sales, Product, Support, Finance, and Operations. • Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators. • Experience supporting QBRs, executive reviews, customer success plans, or strategic account planning. • Leverage AI-enabled tools and automation to support daily tasks and productivity. • Commitment to continuous learning in digital and AI literacy. • Experience in IoT, telematics, logistics, transportation, supply chain visibility, maritime, cold chain, trailer/container tracking, or SaaS/platform businesses. • Experience with ARR, recurring revenue models, product adoption, expansion motions, and revenue per asset or revenue per unit economics. • Familiarity with enterprise customer reference programs, ROI modeling, or value realization frameworks. • Experience working in a PE-backed or value creation focused business environment. • Ability to translate technical products and operational workflows into clear business outcomes.

🏖️ Benefícios

• health and wellness coverage • paid time off • retirement or savings programs • flexible work arrangements • insurance coverage • lifestyle perks • access to employee discounts