Customer Success Manager – Supply

🕒 Maio 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Zeta Global

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

💼 Consultoria

📦 Logística

✈️ Turismo

💰 Post-IPO Debt em 2024-09

Consulting • Logistics • Travel

A Zeta Global é uma nuvem de marketing impulsionada por IA que aproveita a IA proprietária e trilhões de sinais de consumidores para adquirir, crescer e reter clientes de maneira mais eficiente. A Zeta Marketing Platform (ZMP) oferece um conjunto abrangente de ferramentas, incluindo gerenciamento de dados, plataformas de dados de clientes (CDP), provedores de serviço de e-mail (ESP) e processamento de sinal digital (DSP), para criar experiências personalizadas para clientes e melhorar os resultados de marketing. A Zeta enfatiza o marketing omnichannel, inteligência de cliente e estratégias de marketing orientadas por dados, fazendo parceria com marcas, agências e editoras em todo o mundo para acelerar o crescimento e o engajamento da marca. Sua plataforma é projetada para enfrentar desafios complexos de marketing com soluções para aquisição, crescimento e retenção de clientes por meio de IA preditiva e dados de consumidores acionáveis.

Descrição

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts • Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals • Monitor account performance against forecasts and identify risks and opportunities early • Serve as the primary point of contact and trusted advisor for assigned accounts • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics • Analyze campaign and platform performance to provide proactive, data-driven recommendations • Identify optimization opportunities and drive execution in partnership with internal teams • Translate data into clear, actionable insights that align with client goals • Own account planning, reporting, and overall account health tracking • Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation • Lead platform demos, onboarding, and training sessions to drive adoption and value realization • Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes • Support RFP responses and strategic opportunities in partnership with Sales • Surface client feedback and insights to inform product and operational improvements

🎯 Requisitos

• 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side) • Demonstrated ability to drive renewals and grow revenue within existing accounts • Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders • Experience managing multiple accounts with competing priorities and deadlines • Data-driven mindset with the ability to translate performance into strategic recommendations • Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking • Excellent written and verbal communication skills

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off