IT Support Associate

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eFlexervices

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2001

☁️ SaaS

SaaS

eFlexervices é uma plataforma de serviços baseada na web; o único texto disponível é uma mensagem no site indicando que o Geteflex requer JavaScript para funcionar, portanto, a empresa parece operar um aplicativo ou portal online. Não há informações públicas suficientes para determinar o foco do produto, clientes-alvo ou verticais de indústria além de ser uma aplicação web. A eFlexervices provavelmente fornece software via web (SaaS), mas não há detalhes adicionais disponíveis no trecho fornecido.

Descrição

• Provide support to employees across all locations via helpdesk, email, and chat. • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used. • Diagnose and provide basic network and VPN support. • Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications. • Ensure that leaving employees are offboarded from all systems and applications in a timely manner. • Conduct audits of applications to verify that access controls are correctly implemented. • Install and configure computer systems and applications within the company. • Work with third-party vendors to repair hardware issues. • Support endpoint security standards (2FA, antivirus, firewall, etc.). • Ensure that accesses and accounts are all created before the target onboarding date. • Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed. • Handles account deactivation for the offboarding users in a timely manner and ensures data is securely suspended. • Take ownership of the IT project-related tasks. • Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization.

🎯 Requisitos

• 2-3 years of professional experience in Information Technology. • Strong technical knowledge of Mac and Windows operating systems and other relevant software. • Expertise in managing Cloud applications. • Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.). • Familiar with common access/authentication systems and tools (e.g. Okta, Oauth, Azure AD). • Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools. • Strong analytical skills, communication skills, and the desire to stay up to date on the latest technology. • Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.

🏖️ Benefícios

• Flexible outsourcing solutions