Client Success Coordinator – Accountability Coach

🕒 Julho 29

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egelloC Corporation

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

📚 Educação

👥 B2C

Education • B2C

A egelloC Corporation é uma holding que cria e opera empresas educacionais voltadas para estudantes do ensino médio. Seu portfólio inclui marcas como College Admission Secrets, Financial Aids Secrets e Math Koala, que parecem focadas em orientação para admissões em faculdades, informações sobre auxílio financeiro e tutoria/recursos de matemática para estudantes do ensino médio. A empresa está localizada em Irvine, Califórnia (17875 Von Karman Ave, Ste 150) e lista info@egelloc. co como contato.

Descrição

• Serve as the consistent point of contact for students and parents throughout their program. • Help new families complete onboarding and gain access to all required systems and resources. • Complete weekly check-ins with new families during their first 30 days. • Track commitments and action items assigned by Student Success Coaches. • Send short summaries after coaching sessions, explaining what was discussed, what the student committed to, and how the parent can support their progress. • Respond quickly when students miss sessions, stop using Nest, or disengage from the program. • Help manage student and coach schedules. • Prepare weekly and monthly reports for the Client Success team.

🎯 Requisitos

• At least two years of experience in client success, customer success, account management, program coordination, or another client-facing relationship role. • Experience managing a portfolio of clients, students, families, or accounts. • Excellent written and verbal English communication skills. • A naturally warm, calm, and reassuring presence. • Strong organizational and time management skills. • Ability to manage a high volume of follow-ups, deadlines, and family communication. • Sound judgment about when to resolve an issue independently and when to escalate it. • Confidence communicating with students and parents. • A solution-focused approach to operational and client experience challenges. • Ability to learn new systems and processes quickly. • Experience working in a fast-growing remote environment. • A reliable personal computer, quality microphone, stable internet connection, and professional video meeting setup. • A bachelor’s degree is preferred, but an equivalent combination of education and relevant experience will be considered.

🏖️ Benefícios

• Paid training and professional development. • Unlimited paid time off after successfully completing 60 days, subject to manager approval and business coverage. • Paid holidays. • Paid sick leave under our contractor time-off policy. • Long-term career growth opportunities. • A collaborative and mission-driven team culture. • The opportunity to directly improve the student and family experience.