Regional Service Manager

🕒 Junho 24

🗻 New Hampshire – Remoto

🗻 New Hampshire – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 29%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Electrolux Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1919

🏭 Manufatura

🔧 Hardware

👥 B2C

Manufacturing • Hardware • B2C

O Grupo Electrolux é um fabricante global sueco de eletrodomésticos e bens de consumo que projeta, produz e vende uma ampla gama de eletrodomésticos residenciais e profissionais — incluindo refrigeradores, máquinas de lavar, fornos, aspiradores de pó e pequenos eletrodomésticos. Com sede em Estocolmo, a Electrolux enfatiza a sustentabilidade, o design e a transformação digital/automação em todas as suas operações e marcas, atendendo consumidores e clientes profissionais em todo o mundo.

Descrição

• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery • Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards • Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost • Ensure adequate service capacity to meet demand through workforce planning and provider network management • Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight • Resolve complex customer and service provider issues, ensuring timely and effective resolution • Audit service claims and provider performance to ensure compliance with company policies and standards • Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience • Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness • Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage • Represent Electrolux at customer, partner, and industry engagements within the region • Lead special projects such as product reworks, service investigations, and process improvements

🎯 Requisitos

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience • 7–10 years of experience in appliance service or field service operations • 3+ years of experience in service management or leading field service teams • Experience managing third‑party service providers and contractor networks • Strong understanding of service operations, including scheduling, routing, and performance management • Proven ability to manage KPIs, drive operational improvements, and control costs • Strong communication, relationship management, and problem‑solving skills • Proficiency with Microsoft Office and mobile/service management tools

🏖️ Benefícios

• Medical, dental, vision and life insurance • Competitive holiday and vacation time off program • Retirement Savings Plan (401(k)) with relevant company contribution • Discounted products • EAP upon hire • Tuition reimbursement after 12 months of service