Customer Growth & Success Director – Cancer Registry

🕒 5 dias atrás

🏈 Alabama, Alaska, +43 estados a mais – Remoto

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $135.000 - $165.000 / ano

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Esta empresa já patrocinou vistos H1B no passado.

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Elekta

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1972

🏭 Manufatura

🏥 Saúde

🧬 Biotecnologia

Manufacturing • Healthcare • Biotechnology

Na Elekta, nossas soluções orientadas por resultados e eficientes em termos de custo proporcionam uma diferença clínica duradoura e são desenvolvidas por meio de práticas sustentáveis de governança ambiental e social. Trabalhamos aberta e proativamente com clínicos e nossos parceiros há quase meio século para avançar na terapia de radiação de precisão e atender às necessidades dos pacientes em contínua evolução — independentemente de onde possam estar no mundo. Para nós, é pessoal, e nossa equipe global de 4.700 colaboradores combina paixão, ciência e imaginação para mudar profundamente o tratamento do câncer. Não construímos apenas tecnologia, construímos esperança. A Elekta tem sede em Estocolmo, Suécia, com escritórios em 120 países e está listada na Nasdaq Estocolmo. Visite elekta.com para saber mais.

Descrição

• Lead customer success across Elekta’s Cancer Registry business area • Define and execute customer success strategy focused on relationships, retention, win-back, expansion, adoption and long-term customer value • Build trusted customer relationships through frequent and proactive engagement • Establish customer health and engagement practices and identify emerging needs, risks and opportunities • Gather and assess customer and customer-facing team feedback and prioritize opportunities • Work directly with customers to understand operational, workflow, product and data challenges, identify root causes and develop practical solutions • Coordinate with internal specialists while maintaining customer communication, momentum and accountability through resolution • Partner with Sales on retention, win-back, upsell, cross-sell and new business opportunities • Apply customer, market and competitive insights to strengthen Elekta’s positioning and create additional customer value • Maintain knowledge of Cancer Registry operations, reporting, accreditation requirements, workflows, METRIQ, Registry Informatics, integrations, market developments and competitors • Translate field insights into actionable input for Product Management, Engineering, Marketing and Sales • Share Cancer Registry expertise through working sessions, webinars, forums, communications and educational content • Represent the Cancer Registry business at NCRA and other relevant industry events • Partner with Marketing on customer advocacy, messaging and customer stories • Track customer success measures including retention, win-back, expansion, customer health, satisfaction, adoption and commercial opportunities • Prioritize action and improve customer outcomes

🎯 Requisitos

• Bachelor’s degree or equivalent relevant experience • At least 8 years of relevant experience in Cancer Registry operations, customer success, sales, account management, service, oncology informatics, healthcare IT or a related healthcare data field • Strong knowledge of Cancer Registry operations, workflows, reporting requirements, accreditation and regulatory environments, and the needs of registry professionals and healthcare organizations • Understanding of the Cancer Registry and healthcare data ecosystem, including software platforms, integrations, data exchange, third-party services, market trends and competitive solutions • Experience with cancer registry software; familiarity with METRIQ, Registry Informatics or comparable platforms is strongly preferred • Demonstrated ability to build trusted customer relationships and work through complex operational, product, workflow and data challenges toward practical solutions • Strong analytical and prioritization skills • Ability to communicate customer feedback, emerging risks and changing customer sentiment clearly, objectively and constructively • Strong commercial acumen and ability to connect customer needs, domain expertise and competitive insight with retention, growth and sales opportunities • Proactive, resourceful, and action-oriented approach • Excellent communication, facilitation and presentation skills • Ability to make complex registry, product, workflow and data topics accessible to technical, operational and executive audiences • Resume submitted in English

🏖️ Benefícios

• Opportunity to work with a proactive and supportive team • Excellent Medical, Dental and Vision coverage • 401k • Paid Vacation and Holiday • Wellness reimbursement • Tuition reimbursement • Flexible spending account or health savings account • Opportunity to work on cutting edge in medical advancement • Close-knit company culture • Upward mobility

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