Operations Coordinator

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🕒 Agosto 4

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Elevate and Delegate

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1 - 10 funcionários

👥 RH Tech

🎯 Recrutamento

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate é uma empresa especializada em ajudar negócios a reduzir custos com pessoal e aumentar a eficiência operacional por meio do sourcing e da gestão de equipes remotas de alta performance. A empresa identifica e gerencia profissionais talentosos no exterior para ocupar funções como: • Assistentes Virtuais • Assistentes/auxiliares de contabilidade (bookkeepers) • Representantes de Atendimento ao Cliente • Editores de Vídeo • Entre outras Seus serviços incluem: • Processos de recrutamento e onboarding ágeis e eficientes • Sessões estratégicas para entender as principais dores e objetivos do cliente • Garantia de satisfação de 90 dias para suas alocações A Elevate and Delegate busca ajudar as empresas a crescer sem aumentar a carga de trabalho, fornecendo talento dedicado no exterior que atua no horário do cliente.

Descrição

• Perform high-volume data entry with exceptional accuracy • Speak with insurance companies to check the status of insurance claims • Add and update customer and job information in Restoration Manager CRM/Job Management System • Create, review, and update estimates using Xactimate • Track, reconcile, and maintain sales expenses • Maintain accurate records across multiple systems and databases • Review work to identify and correct errors before submission • Organize and maintain digital files, records, and documentation • Handle multiple administrative tasks simultaneously while meeting deadlines • Follow established processes and identify opportunities for improvement • Communicate clearly and professionally with internal team members • Maintain confidentiality and handle sensitive information responsibly • Complete assigned tasks independently with minimal supervision • Learn new systems and workflows quickly • Communicate proactively about issues and meet deadlines • Become a trusted, long-term member of the team

🎯 Requisitos

• Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company • Proven experience in administrative support and high-volume data entry • Excellent written and spoken English with strong professional communication skills • Exceptional attention to detail and demonstrated accuracy • Strong organizational and time management skills • Excellent multitasking abilities in a fast-paced environment • Comfortable using Microsoft Excel for tracking, reporting, and data management • Ability to prioritize work and consistently meet deadlines • Self-motivated, resourceful, and capable of working independently • Strong problem-solving skills and ability to learn new processes quickly • High professionalism, accountability, and reliability • Experience using Xactimate is a strong advantage • Experience with Restoration Manager or similar CRM/Job Management software • Experience supporting insurance restoration, construction, or property claims businesses • Familiarity with CRM systems, spreadsheets, and cloud-based business applications • Experience documenting processes and following SOPs • Reliable high-speed internet with minimal downtime • Dedicated workspace suitable for full-time remote work • Reliable computer capable of handling multiple applications simultaneously • Backup internet solution • Ability to maintain consistent working hours with excellent attendance • Experience supporting a US-based company • Comfortable communicating with insurance companies

🏖️ Benefícios

• Directly working with the client and independently handling client-related matters • Payments handled directly by the client; salary paid directly to the worker • Vacation leaves and holidays aligned with client business needs and policies/preferences • Loom video application/interview process • Opportunity to become a trusted, long-term member of the team