Account Manager

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🕒 Julho 28

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Eleve Talent

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2023

🎯 Recrutamento

💼 Consultoria

Recruitment • Consulting

A Eleve Talent é uma empresa de recrutamento e estratégia de talentos que auxilia startups em estágio inicial, apoiadas por capital de risco, a alinhar a contratação à estratégia de negócios por meio de design de equipe, roteiros de contratação, processos de entrevista estruturados e suporte à execução. Eles fazem parceria com fundadores em momentos críticos de crescimento para definir expectativas de função, projetar estruturas de equipe escaláveis, planejar capacidade e conduzir processos de contratação de alto nível em um modelo mensal previsível (sem comissões por colocação). Os clientes relatam decisões de contratação mais rápidas e confiantes, contratações de liderança que impulsionam o momento e menos tempo dos fundadores gasto em tarefas de contratação.

Descrição

• Develop strong relationships with customers to ensure their success with Endear. • Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s. • Periodically check in on account health & performance to spot any potential drop offs in adoption. • Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials. • Guide customers through the expansion/renewal process. • Develop resources and assets both video and written to improve customer success at Endear. • Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team. • Act as an additional support system for sales team for smaller sales opportunities. • Maintain an active role in customer support over chat, email, and phone when needed.

🎯 Requisitos

• 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company. • Experience working with retail businesses is a plus! • Comfortable working at a 100% remote company. • You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!) • Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later. • You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks. • You’re eager to learn and grow beyond this role by having an "all hands on deck" attitude.

🏖️ Benefícios

• Cash compensation starting between $60-70K (pending experience) + bonus opportunities • Comprehensive healthcare including dental and vision • Home office or co-working space stipend • Flexible PTO with unlimited vacation days • Opportunity to shape the future of retail technology