Solutions Engineer

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Eleven Eleven

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

💼 Consultoria

📣 Marketing

🎯 Recrutamento

Consulting • Marketing • Recruitment

Eleven Eleven é um parceiro global de talentos e agência de recrutamento especializada na colocação de talentos seniores e em nível executivo para empresas de alto desempenho em jogos e tecnologia avançada, incluindo cargos em programação, arte, design, marketing e produção. Eles oferecem soluções de contratação sob medida — buscas exclusivas retidas, talentos fracionados/contratados e uma plataforma de lançamento focada em startups — utilizando amplas redes do setor e sourcing assistido por IA para entregar listas rápidas e escalar equipes para estúdios de jogos, tecnologia imersiva, IA, ML, cibersegurança e setores relacionados. Confiado por grandes estúdios, eles operam internacionalmente e enfatizam a contratação humanizada e eficiente para organizações de Jogos, Tecnologia Avançada e IA.

Descrição

• act as the primary technical advisor to LSPs throughout customer deployments • provide remote implementation guidance and technical oversight • assist LSPs with complex implementations and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements • serve as the technical lead for several concurrent engagements with current and prospective enterprise customers • establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics • develop and document reusable implementation playbooks, standards, and validation procedures • standardize deployment methodologies across LSPs • identify recurring issues and drive automation opportunities • contribute to deployment forecasting and capacity planning • create and maintain technical documentation and best practices • build trusted relationships with LSP engineering teams • deliver technical workshops, onboarding and certification • mentor partner engineers on Stella deployment methodologies • measure partner capability and recommend continuous improvements • provide structured implementation feedback to Product and Engineering • assist Implementation and Customer Success teams with technical planning and customer escalations • evaluate new deployment tools and technologies

🎯 Requisitos

• 5+ years of enterprise networking, implementation or technical consulting experience • Experience supporting managed service providers, customer service providers, or systems integrators • Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X and firewall technologies • Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms • Excellent troubleshooting, documentation, presentation, and customer communication skills • Ability to manage multiple concurrent implementation activities and partner engagements • candidate must be based in the United States and comfortable working remote • have flexibility with schedule to accommodate meetings of customers in EMEA and other time zones across the US and globe • ability to travel internationally • either have a current active passport or be able to get one within the first 2 months of employment • ability to drive to the client’s site if needed • hospitality, managed services, or telecommunications experience preferred • experience developing technical standards, playbooks, and partner certification programs preferred • SD-WAN, cloud-managed networking, and network automation preferred • AI-assisted deployment, operational tooling, and process automation preferred • experience enabling technical partners at scale preferred • located in the Eastern time zone preferred

🏖️ Benefícios

• medical, dental, and vision coverage • 401(k) plan • attractive paid time off policy with no fixed number of vacation days — take what you need, when you need it • balanced Time Off (BTO) does not accrue and is not paid out upon separation • 11 paid holidays • company-wide end-of-year holiday break for all employees