Director of Professional Services

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🕒 Maio 9

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ELOVATE

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce

ELOVATE é um provedor de serviços terceirizados que oferece atendimento escalável e orientado por tecnologia em tarefas como fulfillment, resposta de contact center, processamento de pagamentos e doações, além de dados/insights para marcas e instituições de caridade. A empresa disponibiliza logística de ponta a ponta, incluindo armazenamento, separação e embalagem, envio, gerenciamento de devoluções, colagem de kits e fulfillment de caixas de assinatura, juntamente com impressão interna, presentes virtuais e APIs integradas para relatórios em tempo real e automação. A ELOVATE dá ênfase à conformidade (GDPR/ISO/PCI-DSS), operações sustentáveis e expansão internacional para apoiar clientes de eCommerce, instituições de caridade e varejo como uma extensão de suas equipes.

Descrição

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. • Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction. • Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand. • Function as a customer advocate in routing information and responding to customer needs within the organization. • Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board. • Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team. • Estimate and accurately forecast monthly delivery revenue. • Maintain up-to-date knowledge of current product offerings. • Deliver online and on-site presentations, tailored to each prospective customer’s needs. • Develop and manage project plans, schedules, success criteria and milestones.

🎯 Requisitos

• 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model. • Superior communicator and strong relationship builder. • Experience collaborating with international teams and remote team members. • Experience with software/hardware implementation or consultative roles (or equivalent experience). • An ability to use data to analyze results and make data-driven decisions. • A passion for customers and a dedication to providing a best-in-class service experience. • An ability to adapt quickly to new software and constantly changing business requirements. • Experience recruiting, coaching, and developing team members. • Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development