Client Delivery Manager

Vaga não está no LinkedIn

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 12 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

EMASON

SiteLinkedInTodas as Vagas

- funcionários

🤝 B2B

🏢 Corporativo

💼 Consultoria

B2B • Enterprise • Consulting

A EMASON é uma empresa de soluções e serviços de tecnologia que desenvolve e implementa soluções mobile, server-side e de hardware em larga escala para empresas em toda a região da Ásia-Pacífico. Oferece serviços completos — consultoria e avaliação de websites, design, desenvolvimento, implementação, manutenção e alocação terceirizada de profissionais — e adapta as soluções às necessidades dos clientes em setores como telecomunicações, manufatura, finanças e mídia. A EMASON prioriza uma consultoria prática e orientada por padrões e recusa projetos que não possa executar dentro de padrões aceitáveis.

Descrição

• Develop and maintain strong client relationships by understanding business objectives, operational challenges, priorities, and use of CLARIFIRE • Serve as the overall account owner and central point of contact for client communications, support needs, projects, and escalations • Lead recurring client meetings and quarterly account reviews focused on current priorities, the account roadmap, system adoption, and opportunities for improvement • Orient and train clients on CLARIFIRE functionality and partner with subject matter experts to maintain user support, training, process, workflow, release, and account documentation • Leverage approved AI tools to improve efficiency, quality, and consistency in client communications, documentation, analysis, and other job-related deliverables while following company security and data privacy requirements • Identify trends, recurring issues, process improvements, and opportunities for enhancements or additional CLARIFIRE services • Monitor account health, open requests, service-level commitments, project status, risks, and dependencies; provide clear updates to client and Clarifire management • Maintain complete and current records of client requests, decisions, action items, tickets, and delivery status • Coordinate implementations, enhancements, and other client initiatives with Business Analysis, Application Support, Development, Quality Assurance, and Project Management teams to support timely delivery

🎯 Requisitos

• Ability to manage multiple priorities, deadlines, and client expectations in a fast-paced environment while maintaining accuracy and follow-through • Strong client relationship skills with the ability to communicate effectively with client contacts, leadership, and cross-functional internal teams • Effective presentation and communication skills • Strong analytical and problem-solving skills, including the ability to clarify incomplete information, identify root causes, and communicate practical solutions • Self-directed, collaborative, and committed to continuous learning and improvement • Bachelor’s degree or an equivalent combination of education and relevant experience • 3+ years of experience client delivery, client success, application support, project delivery, business analysis, or a related role in a technology-driven environment • Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams • Experience with software applications, workflow or process automation, and ticketing systems preferred • Financial Services/Mortgage Industry experience preferred

🏖️ Benefícios

• Travel required, approximately 20% annually

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo