General Manager

🕒 Agosto 18

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Emplifi

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏨 Hospitalidade

✈️ Turismo

💰 Private Equity Round em 2022-03

Consulting • Hospitality • Travel

A Emplifi é uma fornecedora líder de uma plataforma unificada e escalável de gestão de mídias sociais confiada por mais de 20. 000 marcas globais. Oferece soluções para marketing social, comércio, atendimento ao cliente e gestão de serviços, ajudando as marcas a otimizar operações e melhorar o engajamento com os clientes. Reconhecida como uma inovadora no mercado, a Emplifi capacita empresas de diversos setores, incluindo bens de consumo, varejo, eCommerce, mídia, turismo, hospitalidade e esportes, a se conectarem com os clientes, aumentarem a receita e promoverem a lealdade. Sua plataforma utiliza IA para fornecer insights estratégicos e facilitar experiências digitais de clientes de forma integrada.

Descrição

• Lead Emplifi's commercial organization in North America, including regional P&L and full-funnel revenue outcomes • Translate the global go-to-market strategy into regional execution, focusing on the Enterprise segment • Own regional forecasts and deliver bookings, ARR, profitability, GRR, and NRR targets • Drive new-logo acquisition, cross-sell, upsell, strategic account growth, and direct closure of high-profile enterprise deals • Build pipeline management, forecasting, CRM adoption, territory, quota, compensation, and reporting infrastructure • Assess, recruit, coach, develop, and retain high-performing sales talent • Partner with Customer Success on retention, expansion, renewals, pricing, and enterprise customer strategy • Implement global go-to-market processes and improve sales productivity using AI and data • Collaborate with Marketing, Product, Finance, Revenue Operations, Customer Experience, and global leadership • Provide market insight for product roadmaps and corporate planning • Foster accountability, customer obsession, collaboration, and continuous improvement

🎯 Requisitos

• Track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology • Experience at VP level or above leading sales and customer success teams in a high-growth company • Ability to work cross-functionally with Customer Experience and post-sale functions • Proven ability to build and scale a sales organization through hiring, coaching, and performance management • Experience leading M&A and business integrations, including acquired product integration, sales-team consolidation, enablement, and change management • Strong enterprise sales skills and ability to personally run complex deals and teach others • Fluency with AI tools and AI-driven technology • Hands-on leadership style • Self-starter with strong problem-solving instincts and comfort with ambiguity • Ability to operate at pace in a fast-moving, high-growth environment

🏖️ Benefícios

• International and fast-paced environment • Chance to work with the world’s biggest brands at the CX tech leader • Agile and open-minded culture, with high levels of trust and flexibility • Opportunity for professional growth and development • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas • Flexible working environment • Unlimited Paid Time Off • Sick Days & Community Service Days • Meetups & conferences • Benefits package including Medical, Dental, Vision & Life Coverage Options • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well • Company paid STD and LTD • 401K • Educational Reimbursement Opportunities • Access to an Employee Assistance Program (EAP) • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy