Manager, Mainframe Operations

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🕒 Fevereiro 17

🇺🇸 Estados Unidos – Remoto (EUA)

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Ensono

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Cloud Services • IT Services • Managed Services

A Ensono é uma consultora de tecnologia especializada e fornecedora de serviços gerenciados. Como um aliado incansável, aceleramos a transformação digital dos clientes para alcançar resultados de negócios duradouros. Nossa equipe dedicada ajuda organizações a otimizar os sistemas atuais em qualquer ambiente híbrido com serviços como consultoria, modernização de mainframe e aplicativos, migração para nuvem pública e desenvolvimento nativo na nuvem. Com especialistas certificados em AWS, Azure e Google Cloud e reconhecida como Parceira de Transformação de Datacenter do Ano da Microsoft, a Ensono possui mais de 2.900 associados globalmente e está sediada na região de Chicago.

Descrição

• Responsible for managing Mainframe Operations shared/dedicated teams across various technologies like JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, Control-M, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed platform batch operations monitoring environments • Rethink assumptions behind how traditional services are built and think how to maintain, enhance and continuously improve Mainframe Operations services best suited for our Ensono Operations • Draw from technical and management expertise to mentor Associates, provide leadership on complex technical issues, and prioritize workloads • Influence technical strategy, help hire competent Mainframe Operations Associates, and perceive innovative new solutions for customers • Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring • Ensure that the client’ infrastructure and its services are up and running meeting predefined SLA • Provide technical inputs & guidance for any significant projects • Manage and lead a team of service-oriented professionals across multiple disciplines, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements • Regularly review the attainment of service levels (SLAs) and drive the service owners/Managers and Team leads to deliver at the committed quality

🎯 Requisitos

• 5+ years of related experience with a bachelor’s degree • Relevant work experience will be considered in place of a bachelor’s degree • 10+ years as a senior-level operator in an environment that runs large scale Mainframe Operations teams • Ability to support night shift by primarily working overnight hours • Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies • Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment • Excellent communication (verbal, written and technical translation) skills • Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)

🏖️ Benefícios

• Unlimited Paid Day Off (PDO) Plan • Two robust health plan options through Blue Cross Blue Shield • 401(k) with a generous company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Depending on location, ability to take advantage of fitness centers • Wellness program • Flexible work schedule