Senior Customer Success Manager

🕒 Julho 22

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $125.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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EnterpriseAlumni

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A EnterpriseAlumni é uma plataforma líder de engajamento de alumni (ex-colaboradores), projetada para desbloquear o valor das redes de alumni para as empresas. A plataforma ajuda as organizações a engajar ex-colaboradores para impulsionar vendas, aprimorar processos de recrutamento e fortalecer o advocacy de marca. Ao oferecer ferramentas de comunicação, insights e integração com sistemas existentes, a EnterpriseAlumni facilita a conexão fluida e a construção de comunidade com alumni, transformando-os em recursos valiosos para o crescimento do negócio.

Descrição

• Own your book of business commercially • Lead renewal strategy and commercial planning at the account level • Identify and develop upsell and cross-sell opportunities through a value-led approach • Maintain accurate account health scores, renewal forecasts and plans, and risk flags • Build multi-threaded relationships at senior levels • Act as the customer's internal champion on open issues • Navigate cross-functional dynamics within EnterpriseAlumni • Plan and manage executive business reviews (EBRs) and quarterly business reviews (QBRs) • Serve as a trusted advisor on alumni engagement strategy • Personally own escalation and recovery for at-risk accounts • Develop and execute account-level success plans • Partner with customers to integrate alumni engagement within their internal teams • Champion the alumni experience • Articulate ROI in terms that resonate with leadership • Manage expectations actively across the customer organisation • Synthesise patterns across your portfolio to surface product gaps

🎯 Requisitos

• 5+ years in B2B SaaS Customer Success, Account Management, or Partnerships. • Proven track record owning NRR, gross retention, and expansion for a portfolio of enterprise accounts. • Experience managing senior stakeholder relationships at complex, multi-stakeholder organisations. • Commercial mindset: comfortable owning renewal forecasting, expansion pipeline, and account risk for your book of business. • Clear, confident communicator capable of running strategic conversations at VP and C-suite level. • Familiarity with regulated industries or environments with high expectations around data, security, and compliance.

🏖️ Benefícios

• Medical, dental and vision insurance • Paid vacation • Company holidays