Customer Success Manager

🕒 Julho 22

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $59.700 - $100.654 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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SailPoint

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A SailPoint é líder em soluções de segurança de identidade, oferecendo uma plataforma inteligente e autônoma projetada para atender às necessidades de segurança em constante evolução das empresas modernas. Seus produtos, incluindo o IdentityIQ e o Identity Security Cloud, oferecem uma abordagem unificada e abrangente para gerenciar e proteger identidades corporativas. A SailPoint ajuda as organizações a mitigar riscos cibernéticos, melhorar a eficiência de TI e manter a conformidade por meio de recursos avançados, como gestão de permissões em infraestrutura de nuvem (CIEM), gestão de riscos de não funcionários (terceiros) e segurança de acesso a dados. Ao integrar IA e machine learning, a SailPoint permite que as organizações simplifiquem processos de identidade, reforcem as medidas de segurança e acelerem o onboarding (integração). A empresa atende a múltiplos setores, incluindo educação, serviços financeiros, governo e saúde, oferecendo soluções de governança e administração de identidades sob medida.

Descrição

• Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems. • Proactively share best practices • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services • Provide strategic updates on clients’ performance to SailPoint Senior Management. • Provide regular status updates to account teams and Sales Managers • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth • Ensure maintenance contract renewal

🎯 Requisitos

• Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus) • Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges • Ability to communicate technical details to a non-technical audience. • Ability to foster credibility with a technical audience • Ability to set and communicate expectations; skill in mediating and resolving problems • Must be highly organized and able to prioritize and process a number of tasks concurrently • Ability to build lasting relationships based on trust • Takes ownership of customer issues and drives to resolution • Self-motivated, strong work ethic, creative, customer-centric personality

🏖️ Benefícios

• Health and wellness coverage: Medical, dental, and vision insurance • Disability coverage: Short-term and long-term disability • Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) • Additional life coverage options: Supplemental life insurance for employees, spouses, and children • Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account • Financial security: 401(k) Savings and Investment Plan with company matching • Time off benefits: Flexible vacation policy • Holidays: 8 paid holidays annually • Sick leave • Parental support: Paid parental leave • Employee Assistance Program (EAP) and Care Counselors • Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options • Health Savings Account (HSA) with employer contribution