Contingent Workforce Customer Success Lead – Embedded Enterprise Client Program

🕒 Julho 22

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GreenLight.ai

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

💼 Consultoria

⚖️ Jurídico

📦 Logística

💰 Pre seed em 2020-04

Consulting • Legal • Logistics

A GreenLight. ai é uma plataforma SaaS B2B que oferece um Sistema de Gerenciamento de Freelancers (FMS) para ajudar organizações a contratar, integrar, classificar, gerenciar e pagar freelancers, contratados e fornecedores de forma compatível em larga escala. Ela combina recursos principais de FMS com serviços de Employer of Record (EOR), Agent of Record (AOR) e classificação de trabalhadores, além de APIs, integrações incorporadas e opções white-label para empresas, marketplaces de talentos e empresas de recrutamento. O produto enfatiza conformidade, fluxos de trabalho configuráveis, folha de pagamento (cobrança e pagamento), relatórios e segurança para reduzir o risco legal e simplificar as operações da força de trabalho estendida globalmente.

Descrição

• Own the Client Experience • Serve as the primary day-to-day operational lead for assigned enterprise clients. • Build trusted relationships with program sponsors, HR, procurement, hiring managers, and other stakeholders. • Lead weekly operational meetings and maintain proactive communication. • Ensure clients always have visibility into program status, priorities, and next steps. • Represent GreenLight with professionalism, responsiveness, and sound operational judgment. • Lead Worker Onboarding & Lifecycle Operations • Own the worker onboarding experience from offer acceptance through successful program entry. • Coordinate onboarding activities across GreenLight teams, including VMS operations, compliance, I-9 documentation, payroll, and support. • Maintain visibility across every worker lifecycle event and proactively resolve issues before they impact the client. • Coordinate seamless offboarding while ensuring complete documentation and compliance. • Drive Worker Classification & Compliance Operations • Coordinate worker classification workflows across internal and client stakeholders. • Keep compliance activities moving efficiently and proactively identify bottlenecks. • Partner with GreenLight's compliance specialists to resolve complex situations. • Help enterprise programs operate consistently across multiple jurisdictions while maintaining a strong understanding of U.S. labor and contingent workforce practices. • Own Operational Escalations • Take ownership of operational issues from identification through resolution. • Coordinate across departments to remove blockers and keep work moving. • Ensure clients receive timely updates and clear communication throughout every issue. • Maintain a "nothing falls through the cracks" approach to execution. • Reporting & Program Visibility • Produce recurring dashboards and operational reporting. • Monitor program health and communicate trends, risks, and opportunities. • Prepare reporting and insights for Quarterly Business Reviews. • Help clients understand how their programs are performing and where improvements can be made. • Improve Systems & Processes • Work confidently across enterprise platforms and GreenLight's technology stack. • Identify opportunities to simplify workflows and improve the client experience. • Partner with Product and Engineering to provide structured product feedback. • Improve SOPs, playbooks, templates, and operational documentation. • Help build scalable operating processes that support future growth. AI is Part of the Job At GreenLight, we believe AI should make every employee more effective. • We expect everyone—not just engineers—to use AI every day to improve the quality and speed of their work. • You'll regularly use AI tools such as ChatGPT and other copilots to: • Draft and refine client communications. • Summarize meetings, tickets, and operational issues. • Analyze trends across onboarding, escalations, and reporting. • Improve documentation and knowledge sharing. • Automate repetitive tasks and improve operational efficiency.

🎯 Requisitos

• At least 1 year supporting enterprise workforce programs, contingent workforce operations, HR Operations, customer success, or similar client-facing operational environments. • Experience with EOR, AOR, worker classification, contingent workforce operations, or global workforce programs. • Strong understanding of U.S. contingent workforce practices and labor-related operational processes. • Excellent written and verbal communication skills with confidence working directly with enterprise clients. • Strong organizational and project management skills. • Comfortable working across multiple technology platforms and enterprise systems. • Strong operational judgment with the ability to prioritize competing deadlines. • High ownership, attention to detail, and the ability to thrive in a fast-moving environment. • Regular use of AI tools such as ChatGPT in your daily work.

🏖️ Benefícios

• Medical, dental, and vision coverage • Bonus eligibility • Stock options