Customer Success Specialist

🕒 Outubro 14

🇵🇭 Filipinas – Remoto

💵 $20.000 - $24.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Envision Horizons

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🛍️ Comércio Eletrônico

📣 Marketing

🤝 B2B

eCommerce • Marketing • B2B

A Envision Horizons é uma agência de crescimento e publicidade para eCommerce que ajuda marcas de consumo a expandirem na Amazon e outros marketplaces. O site e as estratégias de marketing da empresa destacam o Crescimento na Amazon, a Maestria em Marketplaces, Aceleradores de Performance, Serviços de Publicidade (incluindo Amazon Advertising, Amazon DSP e AMC), auditorias baseadas em dados e guias de recapitulação (por exemplo, recapitulações do Prime Day) e liderança de pensamento (newsletter e blog) para executivos de marcas. A Envision Horizons se posiciona como parceira para marcas que buscam estratégia de marketplace, execução de mídia paga/publicidade e otimização de performance em canais de eCommerce.

Descrição

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution • Write and optimize TikTok Shop product listing copy and imagery for content and compliance standards • Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other KPIs; escalate issues and risks • Resolve listing, inventory, fulfillment, returns, and policy-related issues; track support tickets and follow up • Maintain operational trackers for inventory, orders, listings, promotions, account issues, and platform-support cases • Keep product information, creative assets, prices, inventory levels, and product attributes accurate and current • Document processes, recurring issues, resolutions, and standard operating procedures • Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks • Coordinate product information, imagery, claims support, documentation, inventory details, and creative assets from teams and clients • Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives • Conduct competitive, product, keyword, and trend research • Write compelling CRM messaging to targeted customer segments • Convert call notes and discussions into action items in Asana or similar project-management platforms • Track tasks, owners, due dates, and dependencies, and follow up with internal teams • Coordinate among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams • Align TikTok Shop execution with client priorities, inventory, promotions, launches, seasonal moments, and campaign timing • Surface cross-channel dependencies and risks • Maintain project trackers and provide status updates • Build recurring performance reports, client dashboards, trackers, and reporting sheets • Compile TikTok Shop data on sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop health • Support client updates, QBR materials, meeting agendas, and presentation slides • Draft internal and client-facing status updates for Account Manager review • Organize data, insights, and open questions connecting TikTok Shop performance to broader Amazon and e-commerce conversations • Maintain records of client requests, decisions, deliverables, and next steps

🎯 Requisitos

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing • At least one year of hands-on TikTok Shop experience, including familiarity with TikTok Seller Center • Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop • Strong written and verbal English communication skills • Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines • Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel • Able to work effectively with cross-functional and global teams • Bachelor’s degree or equivalent relevant experience • Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred • Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is nice to have • Experience with Asana and Slack is a plus

🏖️ Benefícios

• Remote work flexibility and autonomy • Open leadership and mentorship • Upskilling and career pathing opportunities • Opportunity to work with exciting global brands • Inclusive environment • Equal Opportunity Employer

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