Service & Sales Coordinator

🕒 Maio 16

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤑 Vendas

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Envision Radiology

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

👥 B2C

🧘 Bem-estar

B2C • Wellness

A Envision Radiology é uma rede de centros de imagem diagnóstica ambulatorial que oferece serviços de ressonância magnética, tomografia computadorizada, ultrassonografia, raio-X, mamografia, PET/CT, medicina nuclear e procedimentos guiados por imagem em várias localidades nos EUA. A empresa enfatiza um atendimento focado no paciente, cuidado compassivo, resultados rápidos e precisos entregues por radiologistas certificados pelo conselho, além de serviços convenientes, como agendamento online e pagamento de contas tanto para pacientes quanto para médicos que indicam.

Descrição

• Coordinate and schedule service work orders across regions and field service engineers • Serve as the central point of contact for incoming service requests (phone/email) • Dispatch service requests appropriately based on geography, urgency, and skillset • Utilize Service Fusion to manage work order creation and tracking • Technician scheduling and routing • Service history and documentation management • Source, order, and track parts required for service jobs • Obtain and compare vendor quotes for parts and repairs • Coordinate with vendors, OEMs, and third-party service providers • Track job status and ensure timely updates to internal teams and customers • Assist in preparing service estimates, quotes, and service agreements • Support preventative maintenance scheduling and tracking • Monitor service KPIs (response time, completion time, uptime) • Assist with invoicing coordination and service documentation completion • Support the sales team with coordination of active opportunities and pipeline tracking • Maintain and update CRM with leads, contacts, and accounts • Coordinate roadshow coach scheduling, logistics, and routing • Assist in planning and execution of roadshow stops, demos, and customer visits • Help prepare proposals, quotes, and sales materials • Coordinate internal communication between sales, operations, and fabrication teams • Assist with outbound marketing efforts, including email campaigns • Track and follow up on leads generated from marketing campaigns and events • Help manage prospect lists and data integrity within CRM • Support reporting on pipeline activity, conversion rates, and sales metrics • Act as a communication bridge between Service, Sales, Operations, and Leadership • Prioritize and manage multiple requests in a fast-paced environment • Identify process improvement opportunities across service and sales workflows • Support customer experience initiatives to ensure high satisfaction and retention • Assist in developing SOPs and playbooks for service and sales coordination • Maintain organized documentation, records, and reporting systems • Provide general administrative and operational support as needed

🎯 Requisitos

• 5+ years of experience in a coordination, operations, service, or sales support role • Experience with service management software (e.g., Service Fusion) • Experience with CRM systems (e.g., Salesforce, HubSpot, or similar) • Strong organizational and multitasking skills • Excellent communication and customer service skills • Ability to work independently and proactively solve problems • Detail-oriented with strong follow-through • Proficiency in Microsoft Office • Background in healthcare, medical equipment, or field service environments (preferred) • Experience supporting mobile operations, logistics, or scheduling (preferred) • Familiarity with quoting, procurement, or vendor management (preferred) • Exposure to marketing coordination or outbound sales support (preferred)