Fleet Performance Manager

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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👻 Score fantasma 13%

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• Aberta há 26 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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EPC Power Corp.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2010

🏭 Manufatura

⚡ Energia

🔧 Hardware

Manufacturing • Energy • Hardware

A Hypower é uma empreiteira líder em elétrica e utilidades, com sede em Fort Lauderdale, Flórida, fundada em 1991. A empresa se especializa em infraestrutura elétrica pesada civil, construção de edifícios elétricos, projetos de comunicação e energia de planta externa, iluminação de aeroportos e energia renovável, incluindo fazendas solares montadas no solo e flutuantes. A Hypower oferece serviços elétricos comerciais e industriais 24/7 e projetos especiais em todo os EUA, operando em mais de 30 estados. Eles são reconhecidos por sua segurança e inovação na construção, ocupando o topo dos rankings nacionais. A Hypower emprega mais de 700 pessoas e completou mais de 1. 500 projetos totalizando mais de $1,5 bilhão em valor.

Descrição

• Serve as the primary point of contact for EPC Power’s larger and strategic customers • Provide consistent, reliable account-level communication • Manage customer escalations • Provide operational visibility to customer stakeholders • Engage effectively with internal cross-functional teams regarding system context, terminology, operational states, and fleet-level issues • Translate technical information, analytics, and system status into clear, actionable communication for customer stakeholders • Leverage fleet monitoring tools and data analytics for proactive engagement and early issue awareness • Identify maintenance or parts opportunities that improve fleet performance and customer satisfaction • Support customer-facing decision-making through monitoring platforms, dashboards, and analytics • Translate fleet data patterns, trends, and risks into proactive customer actions • Coordinate with engineers, technicians, and operations teams • Manage sensitive customer situations in a structured, calm, and solutions-oriented manner

🎯 Requisitos

• Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent professional experience • Understanding of and compliance with all customer and EPC Power safety policies • Working knowledge of utility-scale system-level concepts, terminology, and operating states • Experience interpreting high-level alarms, alerts, and fleet health indicators • Comfort engaging with technical teams to understand context, constraints, and implications • Strong skills translating technical, operational, and analytical information for diverse audiences • Proven experience managing multiple priorities and coordinating effectively across cross-functional teams • High level of organization, professionalism, and attention to detail • Must be currently residing in the United States • Legally authorized to work in the United States at the time of application • Experience in customer success, fleet operations, field service coordination, technical account management, or program coordination • Previous exposure to technical or industrial environments such as power systems, energy storage, manufacturing, or large-scale field service operations • Experience using monitoring platforms, dashboards, or data analytics tools • Ability to recognize patterns, trends, and risks within fleet data • Strong ability to engage engineers, technicians, and operations teams while remaining customer-focused and business-oriented • Experience managing escalations and sensitive customer situations • Strong customer advocacy mindset paired with sound operational and commercial judgment

🏖️ Benefícios

• 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Paid Time Off (PTO) • Tuition reimbursement

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