Associate Case Processing Manager – Line Management

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ERGOMED

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1997

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

ERGOMED é um grupo global que oferece serviços especializados para as indústrias de biotecnologia e farmacêutica. Opera sob diferentes linhas de serviço, incluindo Ergomed Clinical Research, PrimeVigilance, e ADAMAS Consulting, e é dedicada a fornecer capacidades completas de organização de pesquisa clínica (CRO). Com foco em oncologia, doenças raras e estudos complexos, também oferece serviços completos de farmacovigilância e informações médicas, bem como auditorias abrangentes de GxP. A Ergomed está comprometida em apoiar o desenvolvimento de medicamentos com presença global em cerca de 100 países.

Descrição

• Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader • Ensure adequate task distribution for assigned projects and teams and oversee workflow processes • Ensure effective cooperation with clients in ICSR Management • Provide support to project team activities undertaken on behalf of clients and the company • Line manage assigned ICSR staff • Create and maintain project-specific KPIs for contracted ICSR activities • Optimize procedures, deliver trainings, and implement actions to increase ICSR team efficiency • Propose process changes to the ICSR Operational Lead • Manage ICSR deviations with support from the ICSR Operational Lead • Review trackers and timesheet data and ensure accuracy • Participate in ICSR processing and second quality control of cases • Operate as the assigned team subject matter expert and support other SMEs

🎯 Requisitos

• Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance • Extensive experience in pharmacovigilance, including demonstrated experience in a line manager role • Excellent written and verbal communication skills • Organization skills, including attention to detail and multitasking • Delegation skills • Planning and time management skills • Technical skills • Team working skills

🏖️ Benefícios

• Remote work • Flexible work environment • Growth opportunities • Collaborative and supportive team culture • Global team environment • Opportunity to work with experts in clinical research, pharmacovigilance, and quality consulting