Senior Manager, Customer Success Operations

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🕒 Março 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Eve

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

⚖️ Jurídico

💳 Fintech

Artificial Intelligence • Legal • Fintech

A Eve é uma inovadora plataforma de IA jurídica projetada para apoiar escritórios de advocacia em todo o ciclo de vida dos casos. Automatizando tarefas essenciais como a recepção de casos, redação de documentos jurídicos e processos de descoberta, a Eve melhora a eficiência dos profissionais do direito, permitindo que se concentrem na estratégia e nos relacionamentos com os clientes. Confiada por advogados de elite, a Eve melhora significativamente os resultados da gestão de casos e aumenta o potencial de receita dos escritórios, enquanto mantém a entrega de serviços jurídicos de alta qualidade.

Descrição

• You’ll build the data, process, and tooling layer for Eve’s Customer Success organization. • Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making • Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution • Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss • Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on. Partner with GTM Systems on shared infrastructure across the revenue stack • Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio • Identify patterns across the portfolio: what’s driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership • Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting

🎯 Requisitos

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success • Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks • Strong SQL skills and comfort working directly with data warehouses • Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team • Track record of designing processes that CSMs actually follow • Ability to translate data into narrative for leadership: what’s happening, why it matters, what to do about it • Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design

🏖️ Benefícios

• 💰 Competitive Salary & Equity • 💹 401(k) Program with Employer Matching • ⚕️Health, Dental, Vision and Life Insurance • 🩼 Short Term and Long Term Disability • 🚗 Commuter Benefits • 🧑‍💻 Autonomous Work Environment • 🖥️ Office Setup Reimbursement • 🏝 Flexible Time Off (FTO) + Holidays • 🚀 Quarterly Team Gatherings • 🥪 In office Perks