Trial Conversion Specialist

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📈 Marketing de Performance

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EverCommerce

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2016

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2019-07

Healthcare • Consulting • Logistics

A EverCommerce é a principal plataforma de comércio de serviços, fornecendo soluções SaaS integradas e personalizadas verticalmente para mais de 500. 000 empresas globais baseadas em serviços. Fundada em 2016, a EverCommerce oferece soluções de software que ajudam as empresas a promover seus serviços, otimizar as operações diárias e melhorar o engajamento dos clientes. A empresa se especializa em impulsionar a economia de serviços com transformação digital em vários setores, incluindo Serviços Residenciais e de Campo, Serviços de Saúde e Fitness & Bem-Estar. A tecnologia da EverCommerce visa acelerar o crescimento, melhorar as operações e aumentar a retenção para pequenas e médias empresas, transformando a maneira como elas interagem com os clientes por meio de aplicativos digitais e móveis modernos.

Descrição

• Manage a high-volume pipeline of trial customers, prioritizing outreach and engagement to maximize conversion opportunities. • Guide trial users from their first roof measurement through the complete sales workflow, including building an estimate, generating and electronically signing a contract, offering financing options, and collecting payment. • Identify customer goals, workflows, and business needs to recommend the plan that best aligns with their budget and required features. • Serve as a trusted advisor by helping customers solve challenges and achieve their desired outcomes using the software. • Communicate with trial customers via phone, email, and text to answer questions, provide product guidance, and maintain engagement throughout the trial period. • Conduct personalized software demonstrations, product tours, and general training sessions to ensure customers understand the value and capabilities of the platform. • Proactively identify opportunities to increase customer adoption of key product features that drive conversion and long-term success. • Partner with the Marketing, Product and Engineering teams, advocating for customer priorities by providing feedback and insights.

🎯 Requisitos

• Experience in sales, customer success, account management, software training, or a related customer-facing role. • Inside sales, Sales Development (SDR), Business Development (BDR), or another high-volume, customer-facing role is strongly preferred. • Experience working collaboratively across Customer Success, Sales, Marketing, Product, and Engineering teams is preferred. • Excellent written and verbal communication skills with a customer-first mindset. • Strong presentation and software demonstration skills. • Ability to build rapport quickly and confidently guide customers through the buying process. • Comfortable managing multiple customer conversations and priorities simultaneously. • Strong problem-solving skills with the ability to identify customer needs and recommend appropriate solutions. • Salesforce and Customer Success tooling experience

🏖️ Benefícios

• Flexibility to work where/how you want within the United States – in-office, remote, or hybrid • Day 1 access to robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program