Operations Manager

🕒 3 dias atrás

🐊 Florida, Illinois, +8 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $60.716 - $75.895 / ano

⏰ Tempo Integral

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⚙️ Operações

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Exemplar Global, Inc.

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1989

📋 Conformidade

📚 Educação

🤝 B2B

Compliance • Education • B2B

A Exemplar Global, Inc. é um organismo de certificação de pessoal e treinamento que oferece certificações internacionalmente reconhecidas, emblemas digitais, avaliações e acreditação de provedores de treinamento para auditores, engenheiros, técnicos e organizações. Anteriormente conhecida como RABQSA e operadora das certificações técnicas iNARTE, a empresa oferece certificações de auditor ISO e específicas de setores, avaliações de competência, recursos para desenvolvimento profissional contínuo e serviços comunitários que ajudam profissionais e organizações a demonstrar conformidade, competência e desenvolvimento de carreira em todo o mundo.

Descrição

• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.

🎯 Requisitos

• A Bachelor’s degree • A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance • A minimum of 1 year of people leadership experience • Must be able to comply with attendance and timeliness policies. • Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus.

🏖️ Benefícios

• Competitive base pay • Outstanding benefits • Accrued Annual PTO • Medical insurance • Dental insurance • Vision insurance • Health savings accounts • Flexible spending accounts • Retirement savings program • Disability income plan • Life insurance, Accident, & Critical Illness insurance • Performance management and coaching • Access to Linkedin Learning