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Account Manager

🕒 Julho 28

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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EXFO

1001 - 5000 funcionários

Fundada em 1985

💼 Consultoria

🏭 Manufatura

📦 Logística

💰 $15.900.000 Grant - EXFO em 2022-10

Consulting • Manufacturing • Logistics

A EXFO é uma fornecedora de soluções de teste, monitoramento e análise de redes para provedores de serviços de comunicação, data centers, contratantes e fabricantes de equipamentos de rede. A empresa projeta e fabrica instrumentos de teste óptico e elétrico, além de hardware para testes em laboratório/campo, desenvolve software e análises para operações e automação de redes, e oferece serviços como calibração, treinamento e testes gerenciados. A EXFO foca em testes de redes de fibra óptica e de alta velocidade (incluindo 5G, PON, OTDR e validação de circuitos integrados fotônicos) e atende clientes corporativos e operadores em todo o mundo.

Descrição

• Develop and execute strategic account plans for priority datacenter, colocation and neocloud accounts across EMEA. • Build direct relationships with key stakeholders in engineering, operations, architecture, procurement, deployment, and field operations. • Identify and pursue new business opportunities linked to AI data center build-outs, high-density fiber deployment, intra-DC testing, DCI, campus connectivity, data sovereignty initiatives, and lifecycle assurance. • Coordinate with regional account managers to ensure clear ownership, consistent customer engagement, structured follow up and alignment with local market priorities. • Support RFPs, technical proposals, customer workshops, demonstrations and proof-of-concept activities in coordination with PLM and technical specialists. • Translate customer requirements into structured internal actions, including product feedback, workflow needs, reporting requirements, MOP support, training needs and roadmap input. • Maintain accurate CRM visibility of account plans, contacts, opportunities, pipeline status, next steps and measurable progress against objectives. • Provide regular updates to management on account performance, market trends, customer feedback, competitive activity and regional coverage gaps. • Represent the company at relevant industry events, customer meetings, partner workshops and regional datacenter conferences across EMEA.

🎯 Requisitos

• Proven experience in account management, sales or business development within datacenter, cloud, telecom, enterprise infrastructure, test and measurement, networking or related technology markets. • Strong understanding of the EMEA datacenter ecosystem, including colocation providers, cloud service providers, neocloud / AI infrastructure players, contractors and system integrators. • Experience managing large, complex or multi country accounts and developing structured account plans with clear objectives, stakeholder maps, and measurable pipeline outcomes. • Ability to understand and communicate technical value propositions related to fiber characterization, high-density connectivity, optical testing, DCI, transceiver validation, automation, reporting and monitoring. • Experience working with technical specialists, product line managers, regional sales teams and partners to convert customer requirements into winning proposals and repeatable sales motions. • Familiarity with CRM, account planning tools, opportunity management, and executive reporting. • Bachelor’s degree in Telecommunications, Electronics Engineering, Business, Computer Science or a related technical/commercial field; equivalent professional experience will also be considered. • Typically, 5+ years of experience in account management, sales, business development, or strategic customer engagement in the technology, telecom, cloud, or data center industry. • Fluent English required; additional EMEA languages are a strong advantage.

🏖️ Benefícios

• Willing and able to travel across EMEA for customer meetings, partner workshops, trade shows, technical demonstrations and internal alignment sessions; expected travel approximately 40–50% depending on business needs. • EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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