Onboarding and Operations Coordinator

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $45.760 - $52.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Descrição

• Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training • Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items • Escalate delays or barriers to the appropriate manager or support team • Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings supporting new hire readiness • Notify training partners of new hire start dates, onboarding status, access readiness, and issues affecting training participation • Maintain trackers for onboarding tasks, access needs, equipment issues, security tickets, meetings, and follow-up items • Prepare, update, and distribute productivity reports, inventory reports, workload updates, volume summaries, completion status, aging items, and other operational metrics • Partner with managers, training teams, technology support, security teams, and other internal partners to resolve onboarding, access, and readiness issues • Help document common onboarding steps, recurring access issues, and process improvement opportunities • Perform related administrative duties supporting audit managers and Payment Integrity Quality operations

🎯 Requisitos

• High school diploma or equivalent required • Associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field preferred • 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role preferred • Experience supporting managers, teams, or new employees in a fast-paced environment preferred • Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations preferred but not required • Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks preferred • Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required • Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities preferred • Experience preparing productivity reports, inventory reports, status trackers, or operational summaries preferred • Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items simultaneously • Excellent follow-up skills and ability to ensure open items are completed or escalated appropriately • Clear and professional written and verbal communication skills • Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners • Strong attention to detail and commitment to accuracy • Ability to prepare accurate daily reports and manager updates using productivity, inventory, and status data • Ability to work in a fast-paced environment, pivot as priorities change, and troubleshoot onboarding issues • Professional, service-oriented approach • Ability to maintain confidentiality and handle employee information appropriately • Problem-solving mindset and ability to identify barriers and escalate issues • Reliable, responsive, and accountable

🏖️ Benefícios

• Fast-paced and innovative work environment • Opportunity to work closely with experienced healthcare, quality, and audit professionals • Learning opportunities across the healthcare Payment Integrity business • Development of teamwork, communication, organization, and time-management skills • Exposure to healthcare audit operations, onboarding coordination, manager support, and operational systems and processes • Further growth and development opportunities

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