School Operations Supervisor

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $38.097 - $67.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Stride, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2000

💼 Consultoria

🏥 Saúde

📚 Educação

Consulting • Healthcare • Education

A Stride, Inc. é uma empresa inovadora focada em transformar a educação através do aprendizado online e do ensino personalizado. Ela atende a uma vasta gama de alunos, incluindo estudantes do ensino fundamental e médio, adultos, famílias militares, empresas e distritos escolares. A Stride oferece uma variedade de produtos e serviços educacionais, que incluem soluções para a educação básica, programas de desenvolvimento de carreira e tutoria personalizada. Com um compromisso com a responsabilidade social e a inclusão, a Stride visa ajudar aprendizes de todas as idades a atingir seu pleno potencial, proporcionando oportunidades de aprendizado flexíveis e eficazes, tanto em escolas públicas online quanto fora delas. A Stride também está envolvida no desenvolvimento de ferramentas para educadores e apoio a empresas, oferecendo opções de desenvolvimento de carreira e acesso a uma força de trabalho talentosa. A empresa é negociada publicamente na NYSE sob o símbolo LRN.

Descrição

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution. • Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards. • Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing. • Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements. • Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams. • Develop, document, and maintain standard operating procedures, workflows, and training materials. • Provide informal coaching, training, and operational guidance to team members and new hires. • Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures. • Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes. • Support implementation of new systems, tools, operational initiatives, and business process changes. • Research, analyze, and resolve issues affecting students, families, schools, and business partners requiring coordination across multiple departments. • Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making. • Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools. • Lead special projects and strategic initiatives with defined business objectives and deadlines. • Perform other duties as assigned.

🎯 Requisitos

• High School Diploma or GED required. • 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions. • High level of attention to detail with focus on quality while working in a high-volume environment. • Demonstrated ability to work independently in an effective and efficient manner. • Excellent customer service skills and prior experience providing customer support. • Excellent time management and organizational skills. • Strong written and verbal communication skills. • Ability to respond appropriately to feedback, mentoring and coaching. • Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience. • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency. • Flexible schedule with ability to work additional hours as needed. • Ability to travel 5% of the time (minimal, if any). • Ability to pass required background check. • Demonstrated subject matter expertise in private school operational processes and systems. • Proven ability to independently manage complex operational assignments and resolve non-routine issues. • Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions. • Experience leading projects, coordinating stakeholders, and driving process improvements. • Ability to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements. • Advanced organizational and prioritization skills with the ability to manage multiple competing priorities. • Strong customer service orientation and commitment to operational excellence. • Ability to collaborate effectively across departments and influence outcomes without direct authority. • Advanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis. • Ability to adapt to changing priorities and business needs in a fast-paced environment. • Ability to travel up to 10%. • Ability to pass required background checks. • Bachelor's degree in Business, Education, Operations, Communications, or related field preferred. • Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms preferred. • Experience creating operational reports, dashboards, or performance metrics preferred. • Experience facilitating training and mentoring team members preferred. • Demonstrated success leading continuous improvement or process optimization initiatives preferred. • Experience supporting large-scale enrollment, education, or customer operations environments preferred.

🏖️ Benefícios

• Eligible employees may receive a bonus • Health benefits • Retirement contributions • Paid time off • Flexible schedule with ability to work additional hours as needed • Remote work

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