Manager, Scheduling Originations Title – Close

Vaga não está no LinkedIn

🕒 Agosto 13

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $55.000 - $60.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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ServiceLink

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

🏠 Imobiliário

☁️ SaaS

Finance • Real Estate • SaaS

ServiceLink é uma empresa que conecta credores, prestadores de serviços e investidores a serviços líderes do setor, suportados por tecnologia avançada. Sua plataforma, EXOS®, oferece serviços hipotecários com tecnologia integrada, aprimorando a eficiência operacional e a experiência do cliente na indústria hipotecária. As soluções da ServiceLink ajudam a otimizar processos e melhorar a prestação de serviços no setor de financiamento imobiliário.

Descrição

• Lead and manage the Scheduling department to achieve production, quality, and service-level objectives • Develop and maintain operational procedures for internal teams and external vendors • Monitor workflow volumes and resource allocation • Identify and implement process improvements • Review operational metrics and present performance reports and recommendations to senior leadership • Recruit, coach, mentor, and develop team members • Conduct performance evaluations and establish goals and productivity standards • Manage staffing levels, schedules, time-off requests, and coverage planning • Serve as an escalation point for client, vendor, and internal operational concerns • Partner with internal departments to resolve issues and meet client expectations • Participate in client audits and support compliance reviews • Serve as a subject matter expert for scheduling processes and workflows • Collaborate on system enhancements, process automation, testing, and user acceptance activities • Participate in client meetings and operational review discussions • Build relationships with stakeholders, vendors, and business partners • Approve payroll, timekeeping, and departmental administrative activities • Ensure compliance with company policies, client requirements, regulatory guidelines, and operational procedures • Perform additional duties and special projects as assigned

🎯 Requisitos

• High school diploma or equivalent required • Bachelor's degree preferred • Previous management experience in title, closing, mortgage, lending, financial services, or related operational environments • Demonstrated ability to lead teams, manage performance, and achieve operational goals • Strong analytical, problem-solving, and decision-making skills • Excellent communication, interpersonal, and customer service abilities • Experience managing multiple priorities in a fast-paced environment • Strong organizational skills and attention to detail • Proficiency in Microsoft Office applications and operational reporting • Ability to work independently and exercise sound judgment • Willingness to travel as business needs require • Applicants must be currently authorized to work in the United States on a full-time basis • Must not require sponsorship for employment visa status now or in the future

🏖️ Benefícios

• Health insurance • Vision insurance • Dental insurance • Life insurance • 401(k) plans • Employee Stock Purchase Plan • Paid vacation time • Paid sick time