Outbound Call Specialist

🕒 3 dias atrás

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Expertise.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

⚖️ Jurídico

🛡️ Seguros

Consulting • Legal • Insurance

A Expertise. com é uma empresa dedicada a localizar e verificar os melhores profissionais locais para diversos serviços em várias indústrias. A plataforma pesquisa mais de 60. 000 empresas mensalmente em mais de 200 indústrias nos EUA, visando identificar profissionais de serviço altamente qualificados para atender às necessidades dos consumidores. A Expertise. com abrange áreas como serviços jurídicos, melhoria de casa, finanças, seguros, saúde e bem-estar. Eles utilizam um processo de seleção em várias etapas, que inclui identificação, análise, verificação, triagem e mystery shopping para garantir que os profissionais que recomendam atendam a altos padrões. A empresa também oferece um serviço de concierge para conectar clientes com provedores de serviços bem avaliados.

Descrição

• Make timely outbound calls to consumers and contact new leads quickly • Build trust and establish rapport during initial conversations • Deliver a professional, consultative, customer-focused experience • Manage multiple outbound leads while maintaining quality and productivity standards • Verify consumer contact information and service requirements • Confirm consumer intent and interest in receiving assistance • Complete required Lead Qualification Questions (LQQs) • Identify qualifying and disqualifying criteria based on campaign and provider guidelines • Gather accurate information to determine consumer eligibility and service-provider fit • Provide empathetic, professional, solution-oriented service • Handle objections and consumer concerns • Maintain compliance with campaign requirements and qualification standards • Follow established scripts, workflows, and quality guidelines • Ensure consistent handling of all lead types and inquiries

🎯 Requisitos

• Previous experience in outbound calling, telesales, lead qualification, customer service, call center operations, or appointment setting • At least 1 year of experience in Sales or as a Sales Development Representative • Strong verbal communication and active listening skills • Ability to build rapport quickly and engage consumers over the phone • Confidence handling objections and guiding conversations • Strong attention to detail and documentation accuracy • Ability to manage a high volume of outbound calls while maintaining quality standards • Excellent organizational and time-management skills • Strong problem-solving and decision-making abilities • Experience using CRM systems, preferably Salesforce • Proficiency with Microsoft Office and web-based applications • Comfortable navigating multiple systems while speaking with consumers • Experience working with web-generated leads preferred • Background in lead qualification, customer acquisition, or provider matching environments preferred • Work computer must run Windows 11 Pro or macOS 15 • Minimum internet speed requirement of at least 100 Mbps • Voice recording must be submitted

🏖️ Benefícios

• Work from home position