Sales Account Manager

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🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Exploring

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

🤝 B2B

🏭 Manufatura

📣 Marketing

B2B • Manufacturing • Marketing

A Exploring é a empresa controladora de diversos negócios sediados em Atlanta que oferecem serviços de fabricação, montagem de estandes e eventos, impressão digital de grande formato, soluções de pisos e carpetes, além de serviços relacionados a experiências de marca e arquitetura. Suas subsidiárias (ID3 Group, Brumark, Exploring Graphics, Shelmarc Carpets, entre outras) atendem aos mercados de feiras e exposições, eventos ao vivo, museus, varejo, hotelaria, automotivo e comercial, com foco em fabricação sob medida, cenografia, carpintaria cênica, trabalhos em metal e pintura, impressão de grande formato e soluções inovadoras com excelente custo-benefício para marcas. A Exploring se posiciona como uma holding criativa e multidisciplinar, oferecendo serviços de experiências de marca e produção para empresas nos Estados Unidos e no mundo.

Descrição

• Manage and maintain assigned Brumark customer accounts • Build and strengthen long-term client relationships to encourage customer retention and repeat business • Serve as the primary point of contact for customer inquiries, product information, quotes, orders, and project requirements • Develop an understanding of customer needs, purchasing patterns, and upcoming events • Maintain timely, professional communication with customers • Follow up on estimates, pending orders, and customer requests • Address customer concerns and coordinate resolutions with internal departments • Maintain accurate account records, pricing information, and order history • Identify opportunities to increase revenue within existing customer accounts • Promote additional Brumark flooring products and services based on customer needs • Develop new business opportunities through customer referrals, industry relationships, and incoming inquiries • Monitor customer activity and identify opportunities for account expansion • Maintain accurate sales pipeline information and account forecasts • Work toward established account retention, revenue growth, and sales performance objectives • Collaborate with management on sales strategies and account development opportunities • Prepare accurate quotes, estimates, and pricing proposals • Enter, process, and monitor customer orders • Confirm product specifications, quantities, availability, pricing, and delivery requirements • Coordinate with Operations, Production, Warehouse, Shipping, and Installation teams to ensure successful order fulfillment • Communicate project deadlines, customer expectations, and special requirements • Monitor order status and proactively address potential delays or changes • Ensure customer records and project documentation are complete and accurate • Provide backup support to other account managers as needed • Deliver high-level customer service throughout the sales and order fulfillment process • Develop and maintain comprehensive knowledge of Brumark's flooring products and services • Assist customers in identifying appropriate flooring solutions based on project needs • Understand trade show and event timelines, shipping schedules, and installation requirements • Respond professionally to urgent inquiries and last-minute project changes • Stay informed of industry trends, product developments, and evolving customer needs

🎯 Requisitos

• High school diploma or equivalent required; additional education preferred • Minimum of three years of experience in sales, account management, or business-to-business customer relationship management • Experience in the trade show, exhibition, event production, specialty flooring, or related industry strongly preferred • Demonstrated ability to manage and grow existing customer accounts • Experience preparing quotes, processing orders, and coordinating customer projects • Strong written and verbal communication skills • Excellent organizational, time-management, and problem-solving abilities • Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint • Ability to work independently and maintain productivity in a remote environment • Ability to manage multiple customer accounts and competing deadlines • Willingness to learn Brumark's products, procedures, and industry-specific software • Consistent availability during established business hours • Occasional evening and weekend availability may be necessary • Occasional business travel may be required • Ability to perform computer-based and administrative tasks for extended periods • Ability to communicate effectively through telephone, email, and virtual meetings • Ability to attend occasional customer meetings, trade shows, or company events

🏖️ Benefícios

• Full-time employment • Remote work arrangement • Occasional business travel opportunities for customer meetings, company events, or industry-related activities • Participation in product training and professional development opportunities • Reasonable accommodations for qualified applicants and employees with disabilities