Account Manager, Enterprise Growth Strategy

🕒 Setembro 23

🏄 California – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Extend

Extend

201 - 500 funcionários

🛡️ Seguros

📦 Logística

🛍️ Comércio Eletrônico

Insurance • Logistics • eCommerce

A Extend é uma empresa que ajuda os comerciantes a gerar receita e proteger seus clientes por meio de soluções modernas de proteção de produtos e frete. Eles oferecem planos de proteção contra falhas de produtos e danos acidentais, além de problemas de envio, como furtos em varandas e entregas danificadas. A Extend fornece uma plataforma fácil de integrar com plataformas de eCommerce como Shopify e BigCommerce, permitindo que os comerciantes ofereçam facilmente planos de proteção e gerenciem reivindicações, com a maioria sendo resolvida em 90 segundos ou menos. A empresa foca em melhorar as margens de lucro e aprimorar a experiência do cliente, oferecendo um processo fácil de registro de reivindicações e transformando clientes em defensores de longo prazo.

Descrição

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants • Develop and lead growth and merchant relationship management strategies for strategic relationships • Monitor and evaluate program performance using data and insights to identify opportunities for measurable ROI and sustainable growth • Conduct quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands • Drive go-to-market strategies and adoption of new product features across the book of business • Manage promotional strategy and marketing development budgets • Build multi-threaded relationships within merchant organizations, from C-suite executives to individual contributors • Collaborate with Risk, Analytics, Marketing, product, strategy, and operational teams • Author long-term business plans focused on optimization and growth • Gather customer feedback and inform product roadmaps and features

🎯 Requisitos

• Bachelor’s degree • 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience • Ability to break down complex problems and translate high-level goals into relevant and actionable plans • In-depth understanding of value drivers in revenue share business models • Strong executive presence and ability to engage C-suite executives and senior stakeholders • Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills • Proven experience in project and program management, including understanding of phases, plans, and scope • Exceptional written and oral communication skills • Ability to collaborate across all organizational levels • Exceptional cross-functional management skills • Experience with eCommerce, FinTech, and analytics reporting tools such as Tableau, Snowflake, Salesforce, and Shopify is a plus • Estimated 15-20% travel to client sites and other locations as needed

🏖️ Benefícios

• Competitive salary based on experience • Full medical benefits • Dental benefits • Vision benefits • Stock in an early-stage startup growing quickly • Generous, flexible paid time off policy • 401(k) with Financial Guidance from Morgan Stanley • Collaborative and supportive work environment

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