Fraud Operations Specialist I

🕒 Abril 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $63.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

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Extend

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🛍️ Comércio Eletrônico

🔌 API

🤝 B2B

eCommerce • API • B2B

A Extend é uma empresa que ajuda os comerciantes a gerar receita e proteger seus clientes por meio de soluções modernas de proteção de produtos e frete. Eles oferecem planos de proteção contra falhas de produtos e danos acidentais, além de problemas de envio, como furtos em varandas e entregas danificadas. A Extend fornece uma plataforma fácil de integrar com plataformas de eCommerce como Shopify e BigCommerce, permitindo que os comerciantes ofereçam facilmente planos de proteção e gerenciem reivindicações, com a maioria sendo resolvida em 90 segundos ou menos. A empresa foca em melhorar as margens de lucro e aprimorar a experiência do cliente, oferecendo um processo fácil de registro de reivindicações e transformando clientes em defensores de longo prazo.

Descrição

• Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models. • Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims. • Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. • Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices. • Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. • Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.

🎯 Requisitos

• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment • Time management and efficiency: must be able to meet specified SLAs for claim reviews • Bachelors' degree or equivalent experience, preferably in a related field • Subject Matter Expertise in fraud concepts and prevention best practices • Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning • Ability to make independent decisions to update customer risk scores and determine fraud/not fraud • Excellent written and verbal communication, information gathering, and decision-making skills • Positive attitude and willingness to thrive in a rapidly changing, results-driven environment • Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite • Attention to detail and willingness to deep dive into internal and external data • Empathetic, humble, and collaborative team player • Candidates must be located within the continental United States.

🏖️ Benefícios

• Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.