Client Delivery Manager

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🕒 Julho 29

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F12

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

🔒 Cibersegurança

🤝 B2B

💼 Consultoria

Cybersecurity • B2B • Consulting

A F12 é uma empresa canadense de serviços de TI e cibersegurança que fornece soluções gerenciadas de TI, segurança gerenciada, nuvem e consultoria para empresas em todo o Canadá. A F12 oferece serviços que incluem detecção e resposta gerenciada (MDR), serviços de segurança gerenciada (MSSP), testes de invasão, treinamento em prevenção de phishing, monitoramento da dark web, gerenciamento de vulnerabilidades, proteção de endpoints, gerenciamento de identidade e acesso, e treinamento profissional de conscientização em segurança. Eles também oferecem soluções gerenciadas de TI/MSP como device-as-a-service (DaaS), assinaturas de TI totalmente gerenciadas, TI co-gerenciada, gerenciamento de serviços de TI (ITSM), suporte no local, serviços de nuvem (gerenciamento de custos Azure, IaaS, Microsoft Cloud, nuvem soberana), recuperação de desastres, serviços de data center, migração de nuvem e dados, e consultoria de TI como vCIO, estratégia de TI, avaliações de governança/risco/conformidade e avaliações de Microsoft Copilot AI. Fundada há mais de 30 anos por Alex Webb, a F12 enfatiza cibersegurança embutida, preços previsíveis e TI focada na indústria para finanças, saúde, serviços profissionais, manufatura e outros setores canadenses, com localizações em várias províncias.

Descrição

• Client commitment to ownership and delivery orchestration • Coordinate activities across F12 delivery streams, maintain a single integrated view of commitments, deadlines, dependencies, and risks for the defined set of strategic clients. • Governance, cadence, and reporting • Run/coordinate monthly and quarterly service meetings, prepare summaries, maintain action/risk logs, and ensure follow-through. • Escalation and issue management • Act as the delivery escalation point for service issues, ambiguous requests, out-of-scope items, and cross-team blockers. • Hands-on leadership and delivery support • A contributor who remains close to the delivery reality, stepping in as required to directly support coordination, problem-solving, and issue resolution. They are pragmatic and action-oriented—ensuring that gaps are not only identified but actively resolved through direct contribution when necessary. • Stakeholder alignment and expectation management • Ensure F12 and client stakeholders are aligned on priorities, scope, delivery rhythm, and required decisions. • Performance and continuous improvement • Track whether delivery is meeting contractual intent, highlight gaps, and drive structural improvements in process, coordination, and service visibility. • Structured intake and out-of-scope coordination • Triage new asks, route decisions, and convert unclear requests into governed actions or properly scoped follow-on work.

🎯 Requisitos

• 7–10+ years of experience in service delivery management, client success, managed services, or program delivery within an MSP, enterprise IT services, or consulting environment • Proven experience coordinating delivery for complex enterprise clients across multiple technical and operational workstreams • Strong experience with client governance, service reviews, status reporting, escalations, KPI/SLA oversight, and continuous improvement • ITIL, PMP, PRINCE2, Prosci, or similar service delivery / project / change management certification • Experience working with Microsoft-centric enterprise environments involving Microsoft 365, Copilot, endpoint, cloud, security, or adoption/change programs • Demonstrated ability to manage stakeholder expectations and build trusted relationships across technical, operational, and leadership audiences • Strong understanding of managed services delivery, service scope governance, and structured handling of escalations and out-of-scope requests • Sufficient technical fluency to work effectively with Microsoft-focused delivery teams across M365, cloud, security, endpoint, and project services • Strong organizational, communication, and follow-through skills, with the ability to bring structure and clarity to complex client commitments • Must be eligible and willing to travel to the United States on an as-needed basis to support client engagements and organizational objectives.

🏖️ Benefícios

• Three weeks’ vacation plus extra Flex Days • Leadership development opportunities • Growth coaching • Reimbursements for educational advancement and certifications • Health Spending Account or RRSP matching • Extended health care • Dental and vision coverage • Disability and life insurance • Employee assistance program • Tuition reimbursement • Paid time off • On-site parking • High-class office amenities • Company events