Technology Operations Support Analyst

🕒 Julho 20

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Facet

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

Acreditamos que o planejamento financeiro, quando bem feito, é essencial para viver bem. É por isso que criamos a Facet. Nossa missão é melhorar a vida de milhões de americanos oferecendo conselhos e serviços financeiros imparciais e inestimáveis a um valor acessível de associação. Divulgações: https://facetwealth.com/legal-documents/social-media-disclosure/

Descrição

• End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization. • Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles. • Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data. • Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities. • Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet. • Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity. • Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure.

🎯 Requisitos

• Experience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols. • Helpdesk Support: Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution. • Scripting & Automation: Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag. • OS Troubleshooting: Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments. • Remote Fleet Management: Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS. • Preferred Qualifications • SaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom. • Platform Support: Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce. • Security Tooling: Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions. • Technical Writing: Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations. • Project Lifecycles: Solid understanding of change management and/or project management lifecycles.

🏖️ Benefícios

• $90,000-$110,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant - Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees. • Equity • Unlimited PTO • All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave • Certification reimbursement program • Work from anywhere in the US