Deal Desk Operations Manager

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $141.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Fetch Rewards

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

💰 Debt Financing em 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards é uma empresa que opera o aplicativo de recompensas dos Estados Unidos, aproveitando o poder do Fetch Points para impulsionar o comportamento e o engajamento do consumidor em várias indústrias, incluindo bens de consumo embalados (CPG), varejo e restaurantes. Ao oferecer soluções de marketing sob medida, a Fetch ajuda as marcas a aumentar as vendas, melhorar a retenção e construir lealdade de consumidor ao longo da vida sem depender de descontos. A plataforma oferece ofertas dinâmicas dentro do aplicativo com base no comportamento de compra verificado, projetadas para inspirar resultados de negócios específicos e aumentar o engajamento do cliente. A Fetch Rewards faz parceria com grandes marcas e varejistas, oferecendo uma abordagem robusta e orientada por dados para aumentar a frequência de compra e a retenção de clientes.

Descrição

• Review and operationalize complex and non-standard revenue-generating agreements across SFDC, NetSuite, billing, and revenue recognition systems • Partner with Sales and Finance to ensure deal structures are executable, scalable, and compliant before contract signature • Validate that negotiated deal terms can be configured and supported operationally in SFDC and NetSuite • Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting • Guide Sales teams on entering non-standard deal structures into Salesforce • Perform credit evaluations and establish credit limits, billing terms, and payment terms • Monitor partner accounts for credit risk and recommend adjustments • Partner with Finance and Accounting leadership to mitigate operational and financial risk • Collaborate with Implementation, Systems, Revenue Recognition, Billing, and other stakeholders to configure partner campaigns accurately • Serve as operational liaison between commercial and finance teams throughout the Quote to Cash process • Own compliance and operational quality controls across systems and departments • Ensure deal-data consistency across Salesforce, NetSuite, Mission Control, and other operational systems • Establish scalable processes for non-standard deals and evolving commercial structures • Drive process improvements to improve accuracy, reduce risk, and increase efficiency • Manage and oversee two offshore Order Management resources • Establish quality standards, workflows, and performance expectations for offshore support • Provide training, guidance, and process documentation

🎯 Requisitos

• 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions • Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls • Experience supporting complex or non-standard commercial agreements in a high-growth environment • Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite • Strong analytical, organizational, and problem solving skills with exceptional attention to detail • Ability to navigate ambiguity and balance operational scalability with business flexibility • Proven ability to collaborate crossfunctionally with Finance, Legal, Sales, Systems, and Operational teams • Experience managing or coordinating offshore operational resources preferred • Excellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders • Experience in advertising technology, marketplace, or performance marketing environments preferred • Knowledge of ASC 606 revenue recognition principles preferred • Experience with complex pricing models, campaign-based billing, or usage-based revenue models preferred • Familiarity with process automation and operational controls within Quote to Cash workflows preferred

🏖️ Benefícios

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pets • $10,000 per year in education reimbursement • Employee Resource Groups • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for new family members • Flexible work environment with fully remote work from anywhere in the US for US-based roles • Hardware and software provided for home working

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