SVP, Mortgage Operations

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Finance of America

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🛡️ Seguros

💸 Finanças

🏦 Bancário

Insurance • Finance • Banking

A Finance of America é uma credora hipotecária com sede nos EUA, especializada em hipotecas reversas e soluções de capital próprio para proprietários de imóveis mais velhos. A empresa oferece produtos proprietários e respaldados pelo governo (incluindo HomeSafe e HECM), linhas de crédito e empréstimos de até $4 milhões, educação para mutuários e calculadoras, bem como ferramentas para profissionais financeiros e parceiros atacadistas. É um banco hipotecário licenciado, focado em ajudar os proprietários de imóveis (geralmente com 55 anos ou mais) a acessar o capital próprio da residência para aposentadoria, melhorias na casa ou despesas de vida, enquanto fornece proteções ao consumidor e aconselhamento.

Descrição

• Provide executive leadership and strategic direction for end-to-end Mortgage Operations across retail and wholesale channels • Diagnose the operating model using data and end-to-end process analysis • Develop and execute an operational transformation strategy focused on simplification, standardization, scalability, automation, and measurable improvements • Design and implement responsible AI and intelligent automation in fulfillment workflows • Deploy automation capabilities at production scale and redesign roles and staffing models • Establish AI-proficiency expectations and manage adoption and output as performance metrics • Maximize the existing loan origination and technology environment through process redesign and workflow automation • Establish performance standards, service levels, KPIs, dashboards, operating cadences, and capacity measures • Partner with Technology, Product, Data, Quality Control, Risk, Compliance, Capital Markets, and channel leadership • Ensure processes comply with FHA, Ginnie Mae, investor, securitization, regulatory, quality, and Company requirements • Lead cross-functional process redesign initiatives to improve cycle time, cost per loan, throughput, quality, and capacity • Evaluate initiatives using measurable business outcomes and data-driven prioritization • Promote accountability, adaptability, continuous learning, and evidence-based decision-making • Deliver first-year outcomes including reduced cost to produce and cycle time, production AI automation, measurable performance standards, and an organization design supporting 2027 volume targets within existing headcount • Report to the Chief Operations Officer, FAR

🎯 Requisitos

• Minimum of 10 years of progressive experience in mortgage operations, lending operations, financial services operations, banking, fintech, or a closely related field, including significant senior leadership responsibility • Experience leading a large, multi-functional operations or fulfillment organization through functional leaders in a regulated lending or financial-services environment • Record of transforming and modernizing operational functions with measurable improvements in cycle time, unit cost, productivity, capacity, throughput, quality, and/or customer experience • At least one transformation producing a 25%+ improvement in unit cost or cycle time • Hands-on experience implementing AI, intelligent automation, workflow technology, or comparable digital capabilities in core operational processes at production scale, with measured productivity or unit-cost impact • Strong knowledge of mortgage fulfillment functions, including processing, underwriting, appraisal, closing, funding, post-closing, and securitization loan-level diligence • Knowledge of applicable regulatory and investor requirements • Ability to establish and manage performance through data, KPIs, service standards, dashboards, reporting, forecasting, and consistent management routines • Experience driving operational change through an existing technology stack using process redesign and automation • Technical fluency to partner with Technology, Engineering, Data, and Product leaders and evaluate build-versus-buy decisions • Executive leadership capabilities including leadership assessment, coaching, organizational design, change leadership, succession planning, and development of high-performing teams • Sound judgment balancing operational speed, innovation, customer experience, regulatory compliance, investor requirements, risk management, and quality • Experience leading teams in a geographically distributed or remote work environment • Effective communication with senior executives and cross-functional stakeholders • Evidence-based, adaptable approach to complex operational problems and significant organizational change • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field

🏖️ Benefícios

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • Employee Stock Purchase Plan (ESPP)

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