Multi-State ABA Operations Manager

🕒 3 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 6%

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Finni Health (YC W23)

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2022

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance • Mental Health

A Finni Health é uma fornecedora nacional de serviços especializados de ABA (Análise do Comportamento Aplicada) e cuidados com a saúde mental projetados para famílias que lidam com o autismo. Ao conectar as famílias com terapeutas altamente qualificados, a Finni oferece suporte personalizado que inclui serviços em casa ou na clínica, agendamento flexível e definição de metas lideradas pela família. Com um compromisso com o cuidado baseado em resultados, a Finni é dedicada a melhorar a vida das crianças com autismo e de suas famílias através de terapias dedicadas que aprimoram as habilidades de vida diária, comunicação e regulação emocional.

Descrição

• Build trusted relationships with independent ABA practice owners across multiple states • Understand each practice’s business model, goals, operational challenges, financial performance, and growth opportunities • Act as a strategic thought partner on operational, financial, and expansion decisions • Identify opportunities to improve practice performance and address challenges proactively • Translate provider goals into actionable business and operational plans and execute them with owners • Support launches of new ABA practices and expansion into additional states and markets • Help providers navigate operational requirements and complexities of establishing and scaling practices • Identify expansion roadblocks and coordinate with internal Finni teams to resolve them • Develop scalable operational approaches for sustainable growth across locations and markets • Support providers throughout the lifecycle of their partnership with Finni • Analyze practice-level financial and operational performance to identify growth, efficiency, and profitability opportunities • Partner with providers on patient volume, provider utilization, staffing, retention, revenue, and margin strategies • Develop and track KPIs for practice health and progress • Create regular business reviews and presentation decks communicating performance, opportunities, and recommended actions • Explain financial and operational implications of key business decisions • Identify recurring operational challenges and develop scalable cross-functional solutions • Improve workflows, processes, tools, and systems for provider operations and growth • Use data to identify trends, diagnose issues, and measure operational improvements • Establish SLAs, KPIs, and accountability structures across the provider experience • Collaborate with RCM, credentialing, product, operations, and leadership teams • Bridge provider needs and internal teams and help prioritize and resolve cross-functional issues • Partner with Finni leadership on strategic initiatives • Become an expert on Finni’s products, services, and operating model • Improve provider-facing resources, training, documentation, and self-service tools • Make the provider experience more proactive, scalable, and effective

🎯 Requisitos

• 5+ years of experience in ABA or behavioral health, with significant experience operating, managing, or supporting ABA practices • Experience supporting practices, clinics, or healthcare operations across multiple states is strongly preferred • Familiarity with state-specific ABA regulations, payer requirements, Medicaid programs, credentialing processes, and reimbursement environments is highly valued • Strong understanding of ABA practice operations, including clinical operations, staffing, utilization, scheduling, patient growth, retention, compliance, RCM, payer relationships, and reimbursement • Experience partnering directly with BCBAs, clinical leaders, practice owners, or other healthcare providers • Understanding of the relationship between clinical quality, provider capacity, operational performance, and financial outcomes • Strong understanding of the financial drivers of an ABA practice • Comfortable analyzing financial statements, budgets, revenue, expenses, staffing costs, utilization, margins, and other key business drivers • Experience owning or contributing to financial performance, P&L, or budgets preferred • Ability to translate financial and operational data into actionable recommendations • Understanding of how payer mix, reimbursement, patient volume, staffing, utilization, and retention impact profitability • Proven ability to identify operational challenges, determine root causes, and develop practical solutions • Experience supporting new practice launches, entering new markets, and preparing operations for sustainable growth • Experience developing or optimizing staffing models, operational workflows, and accountability structures • Strong understanding of operational KPIs and use of data to improve practice performance • Experience setting and managing targets related to growth, retention, utilization, patient access, provider productivity, and profitability • Comfortable balancing immediate operational needs with longer-term growth and expansion priorities • Strong analytical and critical-thinking skills • Ability to navigate complex, ambiguous problems and identify underlying operational and business drivers • Comfortable developing actionable growth plans and executing them with stakeholders • Experience building operational processes, systems, and infrastructure in growing or evolving organizations • Highly resourceful, adaptable, and willing to roll up your sleeves • Exceptional communication and relationship-building skills • Ability to build trust with independent practice owners and advise on operational, financial, and business decisions • Comfortable influencing and collaborating with providers without direct authority • Ability to communicate complex operational and financial concepts clearly • Genuine interest in helping independent healthcare business owners build successful practices • United States work authorization required

🏖️ Benefícios

• Competitive compensation • 401(k) • Medical, dental, and vision insurance • Flexible work schedule • Paid time off • Paid holidays • Opportunity to have a meaningful impact on the growth of a rapidly scaling healthcare company • Work directly with ABA practice owners and Finni leadership to shape the future of the provider experience

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