Account Manager

🕒 Junho 1

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Firstup

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏢 Corporativo

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup é uma plataforma abrangente de experiência do empregado, projetada para oferecer comunicação altamente personalizada em grande escala. Ela oferece uma plataforma de comunicação inteligente que se conecta a qualquer ambiente, garantindo a segurança dos dados e a integridade da infraestrutura. As soluções da Firstup visam engajar os funcionários por meio de diversos canais, incluindo e-mail, aplicativos móveis e intranet, tornando cada interação significativa ao longo da jornada do funcionário. A plataforma integra-se perfeitamente com ferramentas como Microsoft 365 e ServiceNow para aprimorar a gestão de serviços e a produtividade da força de trabalho.

Descrição

• Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts. • Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments. • Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline. • Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals. • Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes. • Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations. • Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth. • Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities. • Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities. • Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk. • Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy. • Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives. • Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.

🎯 Requisitos

• Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience • Four or more years of experience in Enterprise SaaS sales and Account Management • Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts • Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting • Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred • Demonstrated success achieving quota attainment in a high-performing sales organization • Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations • Experience leveraging consultative sales methodologies such as MEDDPICC preferred • Strong executive presence with exceptional relationship-building, communication, and presentation skills • Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth • Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities