Manager, Account Management

🕒 Junho 1

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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SmithRx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

💰 $20.000.000 Series B em 2022-03

Healthcare Insurance • SaaS • B2B

A SmithRx é uma gestora de benefícios farmacêuticos transparente e direta, que opera de forma independente de companhias de seguro e farmácias para alinhar seus incentivos com empregadores auto-segurados e seus membros. Ao aproveitar a tecnologia moderna, a SmithRx busca reduzir o custo e a complexidade dos benefícios farmacêuticos, garantindo a entrega de medicamentos eficazes e de baixo custo. A empresa está dedicada a transformar o cenário dos benefícios farmacêuticos através de seu modelo de precificação transparente e de taxa fixa e programas inovadores de economia de custos, que conectam os membros aos medicamentos de menor custo sem o uso de precificação diluída, descontos ou outras táticas. O compromisso da SmithRx com a transparência e um serviço ao cliente superior resulta em economias significativas para empregadores e uma experiência altamente satisfatória para seus membros.

Descrição

• Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy • Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for team’s portfolio identified accounts • Perform regular team member coaching and identify team’s training opportunities • Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and proactively manage client expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established

🎯 Requisitos

• Bachelor degree or equivalent work experience required • 5+ years in Customer Success/ Account Management leadership roles required • 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required • A positive, can-do attitude • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader teams • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Empathic communicator with a consultative approach, able to see things from other person's point of view

🏖️ Benefícios

• Total Rewards package that includes incentive bonus and stock options • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life and Disability insurance • Discretionary Time Off • 401(k) Retirement Savings Program • Flexible Spending Benefits • Paid Parental Leave benefits • Professional development and training opportunities