Customer Success Executive

🕒 Julho 27

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FL3XX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🚀 Aeroespacial

☁️ SaaS

🤝 B2B

💰 Series unknown em 2010-02

Aerospace • SaaS • B2B

FL3XX é uma plataforma de gestão de operações de aviação baseada em nuvem e com foco em aplicativos, que digitaliza e automatiza fluxos de trabalho de aviação comercial e empresarial. Fundada em 2010 e com sede em Viena, Áustria, a FL3XX oferece um conjunto integrado para vendas de fretamento, despacho de Part 135/fretamento, agendamento de tripulação, rastreamento de manutenção, suporte a viagens, conformidade, rastreamento de voos e relatórios. A plataforma atende departamentos de voo corporativos, ambulâncias aéreas, cargas, companhias aéreas regulares e fornecedores de mobilidade aérea avançada, suportando operações globais em 7 continentes e 60 países, integrando-se a mais de 180 marketplaces de serviços e despachando mais de 250 mil voos anualmente.

Descrição

• Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues; • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what; • Begin to take ownership of smaller accounts under the guidance of the Head of the CS team. • Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings; • Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features. • Onboard new accounts big and small under the direction of the Head of CS; • Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting town hall-style user seminars – the opportunities are limitless!).

🎯 Requisitos

• A track record of comfortability around new technologies and the ability to learn new software quickly – start-up experience is a plus; • Experience in business aviation (sales, flight coordination, passenger services, crew)—preferred roles within the industry: around P135 - charter operators; P91 - management & flight departments; Operations, Crew Management, Charter Sales. • Ability to approach customer issues in a structured and calculated manner; • Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training; • Strong written and verbal communication skills; • Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility; • Excellent multitasking and project management skills; • Well-organized with the ability to prioritise; • Based in Mexico.

🏖️ Benefícios

• A smart, fun, international, and motivated team to work with; • The opportunity to work with an industry-leading platform that powers business aviation operations worldwide; • An opportunity to take part in fairs and conferences; • Strong focus on your personal and professional development, with access to the latest tools and technologies; • Flexible working arrangement. This is a remote position with lots of flexibility; • A supportive team and an innovative, fast-paced work environment.