Digital Account Manager

🕒 5 dias atrás

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Flosum

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤝 B2B

☁️ SaaS

B2B • Software • SaaS

Flosum é uma solução completa desenvolvida para Salesforce, focando em aprimorar as capacidades de DevOps, backup e arquivamento, além de garantir a orquestração da segurança. Confiada por empresas da Fortune 1000, a Flosum simplifica os processos de desenvolvimento em Salesforce, automatiza medidas de segurança e reduz significativamente o tempo de implantação, mantendo a integridade dos dados. Com suas ferramentas nativas do Salesforce, a Flosum promove colaboração e eficiência para organizações que buscam otimizar seus investimentos no Salesforce.

Descrição

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. • Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. • Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. • Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. • Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. • Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. • Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. • Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

🎯 Requisitos

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS • Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). • Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. • Experience managing complex, multi-stakeholder accounts with long sales cycles. • Excellent written and verbal communication skills; ability to build trusted advisor relationships. • Strong commercial acumen — able to construct ROI narratives and business cases for expansion. • Experience working with SaaS platforms, preferably in the Salesforce ecosystem • Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

🏖️ Benefícios

• Competitive Compensation Package • Health Benefits including Vision and Dental • HSA & FSA • 401(k) • Unlimited Flex Time Off Plan + All Major U.S. holidays • Remote Work Location • Phone / Internet Monthly Capped Reimbursement