Patient Recruitment Training and Quality Specialist I

🕒 Setembro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $24 - $32 / hora

⏰ Tempo Integral

🟢 Júnior

🎯 Recrutador

🚫👨‍🎓 Sem graduação necessária

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Flourish Research

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💊 Farmacêutico

Healthcare • Pharmaceuticals

A Flourish Research é uma rede nacional de estudos clínicos com vários sites e uma operadora de locais que conduz estudos clínicos pagos em todo os Estados Unidos. Ela oferece soluções completas de pesquisa clínica — desde estudos de fase I, os primeiros em humanos e iniciais em pacientes, até ensaios de fase II-IV — e faz parcerias com patrocinadores farmacêuticos e CROs para acelerar a execução dos ensaios utilizando sites próprios, pesquisadores experientes, tecnologia de recrutamento e acesso a populações de pacientes diversas e sub-representadas. A empresa opera dezenas de locais de clínicas em muitos estados dos EUA, especializa-se em áreas terapêuticas como cardiometabólico, oncologia, neurociência, doenças infecciosas e vacinas, e enfatiza o cuidado centrado no paciente, alta retenção e entrega de estudos com qualidade regulatória.

Descrição

• Onboard and train new employees on Salesforce, RealTime systems, patient engagement, and company procedures • Create and maintain training materials, guides, and documentation • Assess trainee progress and adapt training methods to individual learning needs • Plan and coordinate training schedules • Stay current on system updates and incorporate new features into the training curriculum • Monitor and grade customer service calls using established quality standards and rubrics • Provide constructive feedback and one-on-one coaching • Identify team performance trends and skill gaps • Document quality assurance findings and track improvement metrics • Collaborate with team leads to address performance concerns and celebrate successes • Analyze training effectiveness and quality metrics • Recommend and implement enhancements to training programs and quality standards • Participate in calibration sessions • Contribute to best practices and standard operating procedures • Maintain accurate training records and quality assurance documentation • Generate reports on training completion rates and quality scores • Participate in team meetings and departmental initiatives • Represent Flourish Research professionally when interacting with staff, clients, and vendors • Perform additional duties as assigned by management

🎯 Requisitos

• High School Diploma • Minimum of 1-3+ years’ experience within the field of clinical or biological research • College degree preferred but not required • Ability to sit for an extended amount of time • Work is normally performed in a typical interior/office work environment • Local travel required; ability to drive and daily availability of an automobile • Subject/Patient customer service • Early evening and Saturday work schedules • Ability to properly lift up to thirty-five pounds and occasionally more than thirty-five pounds • Ability to work in a call center environment with occasional distractions and noise • Strong understanding of adult learning principles and training methodologies • Experience with Microsoft Office applications (Outlook, Word, and Excel) and internet-based applications • Detail-oriented, organized, self-motivated, able to work independently and on a team, and able to stay on task • Good written and verbal skills • Good critical thinking and problem-solving skills • Professional with a strong work ethic • Ability to adapt and take on additional tasks as requested • Ability to assist with key initiatives/process improvements in the department • Ability to assist with training new hires • Completes at least 80% of goals annually

🏖️ Benefícios

• Health, dental, and vision insurance plans • 401(k) with a 100% employer match on the first 4% of employee contributions • Tuition reimbursement • Parental leave • Employee referral program • Employee assistance program • Life insurance • Disability insurance • Generous PTO plan covering vacation, sick, personal days and 8 paid holidays • Supportive and collaborative work environment • Endless growth opportunities • Early evening and Saturday work schedules • Local travel required; daily availability of an automobile