Certifications Manager

Vaga não está no LinkedIn

🕒 Agosto 19

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Forbes Travel Guide

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1958

💼 Consultoria

✈️ Turismo

🏨 Hospitalidade

💰 Series A em 2011-08

Consulting • Travel • Hospitality

O Forbes Travel Guide é o único sistema de classificação independente e global para hotéis de luxo, restaurantes, spas e cruzeiros marítimos. Seus inspetores anônimos e altamente treinados visitam e avaliam propriedades com base em até 900 critérios objetivos (incluindo estadias em hotéis de múltiplas noites), enfatizando serviço e experiência, e publicam classificações por estrelas (Cinco Estrelas, Quatro Estrelas, Recomendada) e conteúdo editorial relacionado. A organização também oferece serviços profissionais para fornecedores de hospitalidade e mantém uma plataforma editorial com histórias de viagem, vencedores de prêmios e guias de destinos.

Descrição

• Partner with senior leadership to define the vision and strategic roadmap for the Verified Luxury Certifications portfolio • Develop and manage certification product roadmaps and enhancement initiatives • Identify opportunities for new credentials, specialization pathways, and continuing education offerings • Monitor industry trends, learner feedback, and certification performance metrics • Recommend strategic improvements to strengthen program value and market relevance • Oversee the end-to-end certification experience from enrollment through credential attainment • Manage certification governance, standards, processes, and documentation • Coordinate certification launches, updates, and future program expansion • Ensure consistent learner experiences across all certification offerings • Drive ongoing program optimization and operational excellence • Oversee development and maintenance of certification exams, study guides, learning resources, and candidate preparation materials • Ensure certification content remains accurate, defensible, current, and aligned with program objectives • Prioritize content updates and support exam maintenance and quality assurance • Collaborate with LMS and technology teams to improve the learner journey and platform functionality • Optimize enrollment, onboarding, assessment, and credentialing workflows • Provide strategic direction for the certifications community ecosystem • Partner with the Community Lead on engagement goals and community initiatives • Oversee continuing education opportunities, webinars, masterclasses, industry thought leadership, and professional development experiences • Monitor learner retention and ongoing engagement metrics • Collaborate with Learning Products & Services, Instructional Design, Operations, Technology, Marketing, and Commercial teams • Partner with marketing stakeholders on learner communications, engagement journeys, and retention campaigns • Support go-to-market readiness with internal sales and partnership teams • Communicate certification roadmap updates and program enhancements to stakeholders • Track and report certification performance metrics • Analyze learner behavior and engagement trends • Develop data- and feedback-driven recommendations • Create visibility into program health, growth opportunities, and strategic priorities

🎯 Requisitos

• Bachelor's degree or equivalent professional experience • 5+ years of experience in program management, product management, learning and development, education, certifications, or related fields • Experience managing complex, cross-functional initiatives • Strong project management and organizational skills • Exceptional written and verbal communication skills • Ability to balance strategic planning with operational execution • Experience collaborating with multiple stakeholders and business functions • Preferred: Experience with certification, credentialing, or assessment-based programs • Preferred: Experience managing educational products or learning portfolios • Preferred: Familiarity with instructional design and adult learning principles • Preferred: Experience with LMS platforms and learner experience optimization • Preferred: Experience with community engagement or membership-based programs • Preferred: Hospitality, luxury service, professional development, or workforce education experience • Preferred: Experience working with data, reporting, and performance analytics

🏖️ Benefícios

• Remote work arrangement • Occasional travel for team meetings, industry events, and professional development activities • Professional development opportunities • Opportunity to shape professional development within the luxury hospitality industry • Opportunity to influence strategy and launch innovative learning products • Opportunity to work with a passionate, global team • Meaningful impact for hospitality professionals around the world