Strategic Account Manager

🕒 Outubro 8

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Fortified Data

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2002

💼 Consultoria

🤝 B2B

🏢 Corporativo

Consulting • B2B • Enterprise

A Fortified Data é um provedor líder de serviços gerenciados de banco de dados (MSP) que oferece serviços de DBA remoto 24/7, suporte de emergência e sob demanda para DBAs, além de consultoria completa em banco de dados. Eles são especializados em gestão de banco de dados, otimização de desempenho, migrações e modernização em SQL Server, MySQL, PostgreSQL e Oracle, e fornecem soluções de bancos de dados em nuvem (AWS, Azure, Google Cloud), avaliações de banco de dados, inteligência de negócios e arquitetura estratégica de banco de dados. A Fortified Data atende a indústrias regulamentadas e sensíveis a dados, como serviços financeiros, saúde, educação, seguros, varejo e esportes/entretenimento, enfatizando manutenção proativa, otimização de desempenho, consultoria e serviços gerenciados no estilo concierge, voltados para B2B.

Descrição

• Own the relationship and overall client experience for a portfolio of Managed Services clients • Build understanding of each client’s database environment, service coverage, incidents, and planned changes using Zendesk, HubSpot, and POD-team conversations • Lead regular business reviews connecting service activity and technical findings to client outcomes • Identify and develop expansion opportunities, including higher service tiers, additional managed services, Professional Services projects, and Assessments • Partner with POD Leaders, Professional Services consultants, and the Principal Solutions Architect to develop clear proposals • Ensure clients understand service-tier inclusions and route out-of-scope requests to on-demand hours or scoped projects • Monitor ticket trends, hours usage, satisfaction feedback, leadership changes, and renewal risk • Serve as escalation point for client service concerns and coordinate resolutions with Managed Services leadership • Coordinate onboarding and project handoffs with the Project Management Office • Keep partner contacts informed on shared accounts • Maintain client interactions, opportunities, renewals, and forecasts in HubSpot • Stay current on database and cloud platform trends, including migration, end-of-support dates, and AI readiness • Use AI tools and automation for account research, meeting preparation, and reporting • Work with Client Success, Managed Services POD Leaders, Professional Services, Project Management Office, sales, and marketing

🎯 Requisitos

• Five or more years in account management or client success at a managed services provider or comparable recurring service organization, owning a portfolio of contracted recurring revenue clients through renewal • Technical fluency gained through prior work managing or selling database, cloud, infrastructure, or managed services offerings • Demonstrated success retaining clients through renewal and growing revenue within existing accounts • Experience leading business reviews and presenting to IT leaders, including IT directors, CIOs, and CTOs • Understanding of recurring services economics, including managed services renewals and expansion versus one-time project sales • Proficiency with a CRM, preferably HubSpot, and accurate pipeline and forecast management • Strong written and verbal communication, with ability to explain technical topics clearly to non-technical audiences • Ability to work independently in a remote environment and manage many client relationships at once • Eligible candidates must provide evidence of legal working status for any employer in the U.S. • Ability to complete Microsoft Azure Fundamentals (AZ-900) or Azure Data Fundamentals (DP-900) within the first six months if not already held • Preferred: experience in database services, data platforms, or Microsoft partner ecosystem • Preferred: current Microsoft certification such as AZ-900 or DP-900, or comparable AWS or Google Cloud fundamentals certification • Preferred: prior technical role such as support engineer, systems administrator, or database administrator • Preferred: partner and channel sales experience • Preferred: familiarity with Zendesk, Microsoft Teams, and Slack • Preferred: experience using AI tools to improve client success or sales workflows • Preferred: bachelor’s degree in business, marketing, information technology, or related field, or equivalent professional experience

🏖️ Benefícios

• Competitive compensation • Comprehensive health benefits • Retirement plan • Fully remote US-based role • Healthy work-life balance • Fortified Data support for completing AZ-900 or DP-900 certification