Key Account Manager, SSO

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🕒 Abril 23

🦌 Connecticut, Maine, +10 estados a mais – Remoto

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🦅 Patrocina Visto H1B

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Fortive

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔧 Hardware

🤝 B2B

⚡ Energia

💰 $1.293.318.072 Post-IPO Debt - Fortive em 2024-02

Hardware • B2B • Energy

A Fortive é uma empresa diversificada de tecnologia industrial que reúne negócios líderes em tecnologia de precisão para desenvolver instrumentação, sensoriamento, controle de movimento, teste e medição, e sistemas engenheirados que possibilitam eletrificação, digitalização e aplicações de alta confiabilidade nos mercados de semicondutores, redes elétricas, saúde, aeroespacial e outros mercados industriais. A empresa destaca a engenharia, P&D, melhoria contínua e excelência operacional em um portfólio de empresas especializadas (por exemplo, Tektronix, Qualitrol, Dover Motion) para fornecer soluções de hardware e serviços B2B a clientes industriais em todo o mundo.

Descrição

• Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle • Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines • Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk • Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities • Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership • Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved • Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines • Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up • Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics • Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

🎯 Requisitos

• Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships • Experience supporting contract renewals, customer retention, or post-sales account management • Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience) • Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment • Strong collaboration skills with the ability to work effectively across functions • Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders. • Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems) • Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required • Experience leading or supporting QBRs, renewal planning, or customer governance meetings • Experience negotiating pricing, scope, or contract terms • Strong analytical skills with proficiency in Excel and PowerPoint • Exposure to RBS principles or continuous improvement initiatives

🏖️ Benefícios

• Health insurance • Flexible working hours • Professional development opportunities